TustinRecruiter Since 2001
the smart solution for Tustin jobs

Customer Service Rep 1 - TEMP-

Company: CIRCOR International
Location: Corona
Posted on: October 19, 2019

Job Description:

JOB DESCRIPTION

Customer Service Representative



ORGANIZATIONAL STRUCTURE

BUSINESS: A&D

LOCATION: Corona, CA

DIRECT REPORTING: Customer Service Manager



ABOUT CIRCOR AEROSPACE & DEFENSE

CIRCOR Aerospace & Defense is focused on the design, development, and manufacture of specialty fluid and motion control products for demanding aerospace and defense applications. CIRCOR products are flying on most commercial and military aircraft, including single and twin aisle air transport, business and regional jets, military transports and fighters, and commercial and military rotorcraft. Other markets include unmanned aircraft, shipboard applications, and military ground vehicles.

Business units are in Corona, California; Warren, Massachusetts; Hauppauge, New York; Paris, France; Uxbridge, UK; and Tangier, Morocco. Parent company CIRCOR International is headquartered in Burlington, Massachusetts and CIRCOR Aerospace & Defense is headquartered in Corona, California.



POSITION DETAILS

POSITION SUMMARY

Improve levels of customer satisfaction in all facets of customer service consistent with business goals. Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained. Maintain a professional image while answering customer inquiries and resolving outstanding concerns.



PRINCIPAL ACTIVITIES

* Builds long-term relationships with new and existing customers

* Contributes daily to team success by displaying a positive attitude while assisting customers and employees

* Answers customer inquiries in person, on the phone, and through email

* Supports customer visits and coordinates cross organizational resources

* Provides customers with price and delivery to fulfill RFQ s

* Follows up on outstanding quotes and converts to orders

* Completes contract review, order entry and submits PO s for internal flow down execution

* Accesses and maintains customer portals daily for assigned accounts

* Displays empathy for customer concerns and handles situations in the best interest of the company and customer

* Researches and resolves pending items, customer concerns and complaints in a timely manner

* Coordinates with internal departments to support expedite requests and create recovery plans for delinquent orders

* Performs backlog audits and PO reconciliation for assigned accounts on a regular basis

* Evaluates customer demand inquiries and mitigates risk for customers and the company

* Maintains account specific work instructions for assigned customers

* Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts

* Assists Accounting and Shared Services with collection efforts

* Complies with export compliance guidelines

* Follows company policies and procedures

* Actively supports CIRCOR Operating System and contributes to 6S initiatives

* Provides further support as requested

JOB REQUIREMENTS

CANDIDATE REQUIREMENTS

KNOWLEDGE SKILLS & ABILITIES

* Five plus years of customer service experience with demonstrated accomplishments

* One year previous aerospace, manufacturing or related markets experience preferred

* Proficient with Windows and Microsoft Office

* Experience managing customer portals preferred

* Ability to multitask and manage time efficiently

* Demonstrates customer account ownership

* Strong verbal and written communication skills

* Fluent in English language, both oral and written communication. Demonstrates proficiency to read/write instructions, correspondence and memos with full comprehension

* Balances team and individual responsibilities

* Identifies and resolves problems quickly and accurately

* Ability to understand and relay company policies and procedures

* Displays dependability to position and team

* High level of accuracy with attention to detail and organization

* Maintains high ethical standards

* Basic understanding of U.S. Export requirements (EAR and ITAR) preferred

* Background in lean or six sigma preferred

* FAMILIARITY WITH ERP SYSTEM (JDE) A PLUS



EDUCATION & EXPERIENCE

* High school diploma/equivalent

* Bachelor's Degree from an accredited institution preferred



CIRCOR IS AN EEO EMPLOYER OF FEMALES / MINORITIES / VETERANS / INDIVIDUALS WITH DISABILITIES

Apply Not ready to Apply*

Keywords: CIRCOR International, Tustin , Customer Service Rep 1 - TEMP-, Sales , Corona, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Retail Fragrance Sales - Aramis Designer Fragrances - (Victoria Gardens) - Rancho Cucmonga
Description: Retail Fragrance Sales - Aramis Designer Fragrances - Victoria Gardens - Rancho Cucmonga Brand: Aramis and Designer Fragrances Description Position Summary: As one of our talented sales advisors you (more...)
Company: Clinique
Location: Rancho Cucamonga
Posted on: 11/15/2019

Outside Sales Representative
Description: At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, (more...)
Company: Spectrum
Location: Paramount
Posted on: 11/15/2019

Customer Service Representative Fueler/Washer - Part Time
Description: br br What's the Job br Ready to accelerate your career while helping our customers move forward As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will (more...)
Company: Penske
Location: Chino
Posted on: 11/15/2019


Seasonal Sales - Third Street Promenade
Description: SunIRef:Sales:title Seasonal Sales - Third Street Promenade Pacific Sunwear 2,141 reviews - Santa Monica, CA 90401 Part-time, Temporary Pacific Sunwear 2,141 reviews Read what people are saying about (more...)
Company: Pacific Sunwear
Location: Santa Monica
Posted on: 11/15/2019

Sales Specialist - Golf, Running, Hunting
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Moorpark
Posted on: 11/15/2019

Retail Sales Consultant
Description: FINE TAILORED CAREERS Every day is a day to make somebody smile at Men s Wearhouse, a division of Tailored Brands. We help people love how they look by providing a convenient, one-of-a-kind shopping experience (more...)
Company: The Men's Wearhouse
Location: Lakewood
Posted on: 11/15/2019

Commission Sales Professional - Handbags, Full Time: Bloomin...
Description: SunIRef:Sales:title Commission Sales Professional - Handbags, Full Time: Bloomingdale's Santa Monica Bloomingdale's 1,849 reviews Santa Monica, CA 90401 Full-time, Commission Overview: As a Commission (more...)
Company: Bloomingdale's
Location: Santa Monica
Posted on: 11/15/2019

Sales Supervisor - Sandro/Maje - FT
Description: - Do you have a passion for wardrobing customers Are you obsessed with Parisian Chic fashion -- Have you had past success in creating customer loyalty and building a repeat clientele Are you looking (more...)
Company: Sandro Maje Claudie Pierlot
Location: Costa Mesa
Posted on: 11/15/2019

Sales Specialist - Golf, Running, Hunting
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Huntington Beach
Posted on: 11/15/2019

Outside Sales Representative
Description: At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, (more...)
Company: Spectrum
Location: Sierra Madre
Posted on: 11/15/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Tustin RSS job feeds