Service Technician II, HVAC Break / Fix - Tustin, CA
Company: Sears Home Services
Posted on: January 15, 2022
Req/Job ID: 1007879BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24803: SHP HVAC LA South
The HVAC Service Technician is responsible for providing timely and
quality repairs of customers' products (Heat Pumps, Heating
Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers)
while maintaining the highest level of customer service.
Additionally, this position promotes and sells additional products
and services that directly impact the profitability of the
JOB SCOPE: Responsible for improving and maintaining high and
acceptable performance metrics and productivity goals; achieving
targeted quality scores; and maintaining targeted material, labor
and service costs as set forth by management.
--- Performs timely and quality repairs in resolving customer
complaints and provides direction and mentors Preventative
Maintenance Check Technician as applicable.
--- Diagnoses and repairs appliances and equipment in the
customer's home and gives the customer an accurate estimate of the
cost of repair if applicable.
--- Maintains high level of customer satisfaction through efficient
and timely customer resolution.
--- Follows the Value Added Services and Products (VASP) Process
(i.e., selling extended warranties, water filters, generating
customer interest in new Heating Ventilation and Air Conditioning
systems and other Home Improvement items as appropriate) by
effectively communicating the benefits to the customer, when
--- Maintains the highest level of service standards and
communicates openly with District Technical Manager to assist as
needed with resolving customer issues.
--- Maintains truck stock inventory and ensures maintenance
schedules are within the Company guidelines (i.e., wash truck
weekly, oil changes), and ensures tools and equipment are in safe
--- Completes all Break/Fix Technician training elements within
--- Uses basic tools or instruments to assemble, adjust, calibrate,
repair or test various products and clearly articulates complex
HVAC issues in simplified terms to ensure customer
--- Possesses the ability to independently replaces compressors,
evaporator coils, condenser coils, and full condensing units.
Experience repairing and replacing ductwork and diagnosing air flow
--- Performs other duties as assigned
--- Applicable CFC License
--- Ability to read, write and speak English and apply written text
of a technical nature in order to answer questions, solve problems
or complete job tasks
--- Complete knowledge of all tools, equipment and materials used
to perform services on Heating Ventilation and Air Conditioning
(HVAC) units including extensive brazing experience --- Ability to
receive truck stock at home if a Company vehicle is retained at the
Break Fix Technician's residence or other location
--- Ability to do off season installs and work variable and
flexible hours, including significant overtime as needed, along
with overnight and Sunday service as needed
--- Ability to follow appropriate industry specific regulations
related to the handling of hazardous materials
--- Ability to frequently bend, stoop, kneel, stretch, twist, reach
and climb & lift/carry up to 75 lbs while accessing various
interior and exterior landscapes with different levels of
--- "Ability to drive and travel long distances of over 5 hours, in
various weather conditions and in various demographic areas "
--- Must be able to read and understand schematic diagrams. Must
have working knowledge of subheat and supercool
--- Ability to possess valid vehicle insurance.
--- High school diploma or General Education Degree (GED)
Keywords: Sears Home Services, Tustin , Service Technician II, HVAC Break / Fix - Tustin, CA, Professions , Tustin, California
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