On-Site Account Coordinator

Company: BrandMuscle
Location: Tustin
Posted on: April 6, 2021

Job Description:

On-Site Account Coordinator

The On-Site Account Coordinator manages the in-house graphics department for our Alcohol Distributor Client. This role is responsible for managing the day-to-day client communications and order submission for point-of-sale design and print requests. This position reports to the Regional Manager - Creative Services, works with a local team of designers as well as a larger support team headquartered in Chicago.

Responsibilities

Collects local print requests from sales force and inputs complete and accurate information into Brandmuscle's proprietary software application

Manages individual project queue - Expected to input all new orders within 24-hour turnaround

Collaborates with Associate Creative Director and account managers on completion of projects for high priority managers and events

Professionally handles incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

Understands all aspects of Brandmuscle's design, approval & production process

Leads training for sales force on Brandmuscle's processes and applications

Manages the overall workload and workflow for the market to ensure that all orders meet our agreed upon turnaround times

Maintains Brandmuscle's standard of quality and customer service

Identifies client expectations and needs

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Troubleshoots customer issues over the phone, email and in person

Follows up with questions and requests from Chicago design and support teams in a timely manner

Understands and adheres to brand guidelines for both distributor and supplier clients and act as "brand advocate" when necessary

Works with marketing personnel and sales management at the client to identify additional applications for Brandmuscle tools and services

Receives and inspects inventory, and distributes finished material

May be required to operate in-house large and small format printers to produce rush projects and client proofs

Requirements

5 + years of customer service and/or administrative experience

Associates or Bachelor's Degree preferred

Excellent written, verbal communication and presentation skills

Ability to work independently as well as collaboratively with careful attention to detail

Ability to handle multiple projects with changing priorities

Strong sense of customer service

Self-motivated, organized and accountable

Resourceful problem solver

Thrives under pressure with the ability to meet quick deadlines

Confident understanding of the print industry and production process

Experience working with graphic designers or knowledge of the design process a plus.

Strong knowledge of Microsoft Office programs - Word, Excel, PowerPoint

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Keywords: BrandMuscle, Tustin , On-Site Account Coordinator, Professions , Tustin, California