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Encompass System Analyst

Company: New American Funding
Location: Tustin
Posted on: February 19, 2021

Job Description:

Summary: The Business Systems Analyst (BSA) will be responsible for engaging with the business to gather requirements, analyze system configuration and business rules, and design solutions to meet the customer's needs while following best practices and department procedures. This person must have critical thinking skills necessary to solve complex problems and technical skills to write advanced business rules.


Duties and Responsibilities:

  • Lead discovery meetings with department managers and end users to capture requirements.
  • Assist requestors in determining exactly what their requirements are, which may require differentiating what the requestor is asking from what they actually need.
  • Perform system and business process analysis to determine the impact of proposed solutions.
  • Look for opportunities to deliver solutions in new and innovative ways that simplify the end user's experience. Make recommendations on system changes and optimizations.
  • Write change requests to communicate the business's functional requirements to the admins/developers for build.
  • Create test plans, perform Quality Assurance (QA) testing and coordinate user acceptance testing (UAT).
  • Proactively resolve project issues with a strong sense of urgency, escalating to managers as needed to mitigate risk.
  • Create and maintain process mapping, functional specifications, workflow diagrams , training documentation, change log, and knowledge base.
  • Design input forms, pipeline views, reports, and print forms. Implementation of these solutions may be required under the guidance of system administrators.
  • Develop and maintain a detailed knowledge of New American Funding's business processes and internal procedures, improvements in systems, industry trends, and emerging technologies - documenting as needed.
  • Research and troubleshoot Tier 2 support tickets as assigned.
  • Provide support for managers and other team members as needed.

    Desired Competencies


    • Previous experience in mortgage banking and an in-depth understanding of the mortgage industry including the life cycle of a loan. Has knowledge of commonly used terminology, concepts, and practices and procedures within the mortgage industry
    • Previous experience with an enterprise LOS such as Encompass360-- or equivalent.
    • Ability to analyze and evaluate reports to ensure data integrity, derive patterns, trends, etc.
    • Creative with strong analytical and critical thinking skills necessary to solve complex problems.
    • An in-depth understanding of problem identification and resolution to help in gathering and analyzing status on milestones, issues, and risk mitigation plans.
    • Should genuinely care about people and want to help them. Must have the ability to be patient, friendly, and kind in all situations.
    • Exudes professionalism and is comfortable working with people from all departments, including managers and executives, in person, on the phone, through email, and via webinars.
    • Must be a team player with a sense of humor, who is reliable and willing to volunteer for projects and pitch in when needed. Overtime may be required.
    • Self-motivated and capable of working independently. Must be flexible and able to thrive in a fast-paced, constantly changing environment. Able to prioritize work and adapt to shifting priorities based on business demand.
    • Clear, concise, and professional written and verbal communication skills. Excellent documentation skills and the ability to keep various documents up to date.
    • Proficiency with MS Office Suite.

      Language Ability

      Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

      Math Ability

      Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

      Reasoning Ability

      Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

      Computer Skills

      To perform this job successfully, an individual should have knowledge of MS Word word-processing software; MS Excel spreadsheet software and Internet Explorer, MS Outlook internet software.

      Certificates And Licenses

      No certifications needed

      Supervisory Responsibilities

      This job has no supervisory responsibilities.

      Work Environment

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      EOE/M/F/D/V. Drug-free workplace.

      Work Authorization

      Must be able to verify identity and employment eligibility to work in the U.S.

Keywords: New American Funding, Tustin , Encompass System Analyst, Professions , Tustin, California

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