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Dispatcher/Scheduler - Field Distribution

Company: Ricoh Americas Corporation
Location: Tustin
Posted on: June 10, 2019

Job Description:

POSITION PROFILE* Coordinates the product movement from the CC to customers along with the return of used equipment.* Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository* Supports various business channels* Provides back up support for Sr. Dispatcher when applicableUpdate delivery system 40%Oracle updates and e-mail notifications 10%Create routes and trip sheets 15%Internal/External Customer Service 35%JOB DUTIES AND RESPONSIBILITIES* Prints out bills of lading.* Updates delivery system with shipping data. May pre-call customers* Emails delivery notifications to Order Processing.* Runs and closes out open order reports.* Makes request for certificate of insurance.* Creates routes and trip sheets for the Delivery Drivers* Successfully navigates through Oracle and updates Oracle CC/DFF notes* Ship confirms orders in Oracle on the day of delivery* Emails the marketplaces with the following day's delivery schedule.* Responsible for truck ETA's* Places service calls as required* Provides time frame authorizations* Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops* Identifies customer's needs and determines appropriate action; refers calls to appropriate party* Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications)Typically requires:* High school diploma or equivalent education* Minimum of 1 year customer service experience* Microsoft Office experience* Drayage and freight analysis experience* Basic PC and 10 key skills required.Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

Keywords: Ricoh Americas Corporation, Tustin , Dispatcher/Scheduler - Field Distribution, Other , Tustin, California

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