Guest Service Rep-PM - Fairfield Inn & Suites Tustin Orange County (140027VI)
Location: Tustin
Posted on: September 30, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The Fairfield Inn & Suites Tustin Orange County, located at 15011
Newport Avenue, Tustin, CA 92780 is currently hiring a Guest
Service Rep-PM.
Responsibilities include: Process all guest check-ins by confirming
reservations in computer system, verifying guest identity,
requesting form of payment, assigning room, and issuing room key in
accordance with property policies and procedures. Operate telephone
switchboard station. Respond to and resolve guest requests,
including wake-up call requests. Run daily reports (number of
arrivals, departures), identify any special requests, and check
reports for accuracy. Review shift logs/daily memo books and
document pertinent information in logbooks. Process all payment
types such as room charges, cash, checks, debit, or credit. Count
and secure bank. Complete end-of-day activities including posting
charges to accounts, completing cashier and closing reports,
running night audit backup, and roll the date. Print and fold
folios and ensure that they are placed under each guest room door
the night before check-out.Follow all company safety and security
policies and procedures, and report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and
professional, and maintain confidentiality of proprietary
information. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and listen and respond appropriately to the concerns of other
employees. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027VI
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Tustin , Guest Service Rep-PM - Fairfield Inn & Suites Tustin Orange County (140027VI), Other , Tustin, California
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