Business Development Center (BDC) Representative
Company: Tustin Toyota
Location: Tustin
Posted on: May 25, 2023
Job Description:
Overview:The Business Development Center (BDC) Representative
answers incoming telephone calls and greets visitors in a friendly,
interested, and helpful manner. He or she receives, processes, and
coordinates all incoming sales inquiries, showroom floor requests,
service requests, and internet queries. In addition, he or she
performs clerical and administrative duties for the Sales and
Service departments.The ideal candidate has some post-secondary
education or training, previous experience in a similar position
(administrative, clerical, call center, customer service, etc.),
and a working knowledge of automotive sales/service. He or she must
have a pleasant and courteous personality, strong administrative
and organizational skills, strong phone and computer skills, and
excellent communication and interpersonal skills. In addition to
competitive pay, we offer our employees: Health, Dental, Vision,
Life, 401K, Health & Wellness Program, community involvement and
company paid vacation and holidays.Responsibilities:
- Follow up with prospective customers in response to their email
on our website.
- Coordinates questions and issues with the appropriate
department personnel.
- Provides administrative assistance as needed
- Manages all required paperwork and records and prepares
documentation (forms, reports, etc.) when needed.
- Receive all inbound service calls and coordinate schedules of
service advisors and service appointments.
- Maintain an owner follow up system that encourages repeat and
referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories,
inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be
devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the
dealerships standards of productivity, and devise a strategy to
meet those goals.
- Provide service or sales management information by completion
reports.
- Attend Training Sessions and Meetings as required.
- Follow all company policies and procedures.
- Performs other duties as assigned
- Demonstrates behaviors consistent with the Companys Values in
all interactions with customers, co-workers, and vendors
- Support on-line customers by setting appointments.
Qualifications:
- 1+ years' experience required (sales experience
preferred).
- 3-6 months of previous professional experience with
over-the-phone customer service or sales (Inside Sales,
Telemarketing, etc.) a PLUS!
- Excellent telephone, writing and typing skills.
- Strong computer and internet skills, including Microsoft Office
suite.
- Automotive experience a PLUS!
- Must be engaging, inquisitive, curious with an
over-aggressive/always willing to help attitude.
- Internet Sales experience a PLUS!
- Must have drive, passion and confidence to be successful.
- A desire and ability to work in a performance and process
driven environment.
- Excellent customer satisfaction skills.
- Strong organizational and time management.
- Professional appearance and work ethic.
- Self-starter and self-motivator
- Bilingual a PLUS!
Keywords: Tustin Toyota, Tustin , Business Development Center (BDC) Representative, Other , Tustin, California
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