Police Communications Supervisor (Police Support Services Supervisor)
Company: Government jobs
Location: Tustin
Posted on: January 27, 2023
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Job Description:
Description
This recruitment is open until filled and may close at any time.
The first review date will be February 17, 2023.
The City of Tustin Police Department is currently seeking
applicants for Police Communications Supervisor. Under general
supervision, plans, assigns, supervises, and coordinates the work
of the Communications Unit of the Police Department.
DISTINGUISHING CHARACTERISTICS
The Police Communications Supervisor is a first-line supervisor
with direct supervisory responsibility for the day-to-day
operations of the Communications Unit of the Police Department's
Support Services Bureau.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from a Police Support Services
Manager.
Exercises direct supervision over civilian personnel in the
assigned unit. May exercise technical and functional supervision
over civilian personnel assigned to other units.
SELECTION PROCESS:
Application materials will be carefully reviewed to identify those
candidates who meet the minimum qualifications for this position.
Individuals who are best qualified will be invited to participate
in a panel interview. Interviews are tentatively scheduled for the
week of March 6, 2023. All candidates who pass the panel interview
will earn placement on the eligible list, which may be used for
current and future vacancies in the job classification. The
duration of the selection process may take up to 6 months. Examples
of Duties
Duties may include, but are not limited to, the following:
--- Plans, assigns, supervises, and reviews the work of the
Communications Unit of the Police Department
--- Monitors staff workload; prepares and monitors work schedules
to provide for adequate coverage on shifts; approves leave requests
and overtime schedule
--- Trains, motivates, and evaluates assigned personnel; conducts
formal performance evaluations of subordinate staff; works with
employees to correct deficiencies and recommends disciplinary
action as necessary; oversees formal training programs
--- Performs the most complex, difficult, or sensitive duties of
the work unit; provides oversight and guidance to subordinate staff
on day-to-day responsibilities
--- Analyzes problems pertaining to the work unit; makes
recommendations for improvement to management
--- Interprets and enforces departmental policies and protocols
related to the area of assignment; refers more complex matters to
management for evaluation and further action
--- Participates in the development and implementation of goals,
objectives, policies, and procedures
--- Investigates inquiries and complaints from the public; resolves
issues or recommends corrective action
--- Prepares administrative reports and statistics of unit
activities; maintains a variety of files and records
--- Fills in as a Police Communications Officer as needed Minimum
Qualifications
A combination of education, experience, and training that has
provided the necessary knowledge, skills, and abilities is required
for entry into the classification. A typical combination
includes:
Education and/or Experience:
Graduation from high school, supplemented by college level
coursework in criminal justice; and five (5) years of increasingly
responsible experience performing police support services duties,
including some experience in a lead or training capacity in a
Police Communications Unit.
Knowledge of:
--- Policies, procedures, practices, and methods pertaining to the
assigned work unit
--- Basic supervisory principles and practices
--- Basic law enforcement organization, activities, terminology and
regulations
Skill to:
--- Operate modern office equipment including computer hardware,
software, and related applications
--- Operate a motor vehicle safely
Ability to:
--- Effectively lead and motivate a group of employees
--- Plan, assign, supervise, train, and coordinate the work of
assigned staff
--- Interpret and explain policies, procedures, laws, and
regulations
--- Communicate clearly and concisely, verbally and in writing
--- Prepare and maintain accurate and complete records
--- Act quickly and calmly and remain composed in emergency
situations
--- Establish and maintain effective and cooperative working
relationships with staff, the general public, and others
encountered in the course of work
Licenses and/or Certificates:
Possession of a valid California Class C driver's license and an
acceptable driving record. A valid California Law Enforcement
Teletype Systems (CLETS) certificate is required within three (3)
months of employment.
A POST Public Safety Dispatcher certificate is required within one
year of appointment.
Special Requirements:
Satisfactory results from a background investigation, physical
examination, and administrative screening. Required to work shifts
that are typically ten (10) hours per day and which may include
evenings, weekends, and holidays. Working Conditions & Physical
Demands
Physical Demands:
An employee in this class is regularly required to sit at a desk
for prolonged periods of time and is required to stand and walk to
and from the public counter and other work areas. The employee is
expected to talk or hear, in person and by telephone; use hands to
finger, handle, feel or operate standard office equipment and
telecommunications equipment; reach above or below shoulders with
hands and arms; bend, squat, or kneel; and lift, carry, push, and
pull records, documents, and office supplies, typically weighing
less than 20 pounds. Specific vision abilities required by this job
include close vision, color vision, and the ability to adjust focus
to read and operate office equipment as necessary during the course
of the work assignments.
Mental Demands:
An employee in this class is regularly required to use written and
oral communication skills; read and interpret statistical data,
information and documents; analyze and solve problems; use math and
apply mathematical reasoning and abstract statistical concepts;
observe and interpret people and situations; learn and apply new
information or skills; perform highly detailed work on multiple,
concurrent tasks; work under intensive deadlines; and interact with
staff and others encountered in the course of work.
WORK ENVIRONMENT
The employee typically works in office conditions and the noise
level is frequently quiet or moderately quiet, at or below 85
decibels level. The employee is occasionally required to travel to
the field or other work sites as well as other off-site locations
for meetings and training.
The City of Tustin is an Equal Opportunity Employer. In compliance
with the Americans with Disabilities Act, the City will provide
reasonable accommodations to qualified individuals with
disabilities.
The City of Tustin offers a comprehensive compensation and benefit
program that includes:
FLEXIBLE BENEFIT PLAN
The City provides a specific dollar amount to each employee to use
toward the purchase of individual or family health coverage, dental
plans, vision coverage, additional life insurance, deferred
compensation, and other optional benefits. Currently, the flexible
benefit amount for Employee + 2 is $1725 per month.
The City contracts through CalPERS medical program (PEMHCA) which
offers multiple PPO and HMO options for health insurance providers.
Employees also have the choice of Delta Dental PPO or HMO
plans.
RETIREMENT
Employees will be enrolled in a defined benefit (pension) plan with
the California Public Employees Retirement System (CalPERS).
CalPERS determines the retirement plan in which a new employee will
be enrolled based on the individual's membership status with
CalPERS or a reciprocal retirement system on the individual's first
day of employment with the City.
Classic CalPERS members will be enrolled in the 2% @ 60 plan, with
an employee contribution of 10% (pre-tax). New CalPERS members, as
defined by the Public Employees' Pension Reform Act of 2013
("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee
contribution of 6.25% (pre-tax). The City does not participate in
Social Security, though participation Medicare is mandatory (1.45%
employee contribution).
DEFERRED COMPENSATION
Employees may defer earnings, on a pre-tax basis, into a 457
deferred compensation program. This is an optional program. The
City contracts with Nationwide Retirement Services.
GENERAL LEAVE
General Leave may be used for vacation and/or illness. Annual
accrual amounts increase from 160 to 248 with years of service.
HOLIDAYS
The City has 13 paid holidays per calendar year.
LIFE INSURANCE
Full-Time employees receive a $125,000 life insurance policy.
LONG-TERM DISABILITY
The Long-Term disability program provides 60% of the employees'
income when the employee becomes disabled because of an illness,
injury or accident.
UNIFORM ALLOWANCE
The City provides a uniform maintenance allowance of $250 per year
for those full-time employees required to wear a City uniform.
ALTERNATIVE WORK SCHEDULE
Employees in this bargaining unit may be assigned the 9/80, 3/12.5
or 4/10 alternative work schedules.
RETIREE HEALTH INSURANCE
Employees who retire from the City of Tustin with ten (10) years of
full-time service and continue enrollment in the City's health plan
are eligible for reimbursement of $250 per month toward retiree
health insurance costs. Employees first hired into a benefitted
position with the City of Tustin prior to July 1, 2011 are eligible
for this benefit after five (5) years of service.
TUITION REIMBURSEMENT
After passing the probationary period, employees may request
reimbursement up to a maximum of $4000 per calendar year for
tuition and related expenses when attending a community college or
four year university.
EMPLOYEE ASSISTANCE PROGRAM
Employees are enrolled in an Employee Assistance Program that
provides a variety of legal and counseling services.
MEDICARE
All newly hired employees contribute a portion of gross salary for
Medicare coverage. The employee contribution to Medicare is
1.45%.
SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM
The section 125 program is optional for employees and provides a
method to pay medical and dependent care expenses on a pre-tax
basis.
SPECIALTY PAY
The City has specialty pay for designated positions. Examples of
specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay,
and Shift Differential.
01 How many years of experience do you have performing police
support services duties (may include 911 dispatch)?
02 How many years of recent 911 dispatch experience do you have?
03 Are you in possession of a POST Public Safety Dispatcher
certificate?
* Required Question
Keywords: Government jobs, Tustin , Police Communications Supervisor (Police Support Services Supervisor), Other , Tustin, California
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