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Police Communications Supervisor (Police Support Services Supervisor)

Company: Government jobs
Location: Tustin
Posted on: January 27, 2023

Job Description:


This recruitment is open until filled and may close at any time. The first review date will be February 17, 2023.

The City of Tustin Police Department is currently seeking applicants for Police Communications Supervisor. Under general supervision, plans, assigns, supervises, and coordinates the work of the Communications Unit of the Police Department.


The Police Communications Supervisor is a first-line supervisor with direct supervisory responsibility for the day-to-day operations of the Communications Unit of the Police Department's Support Services Bureau.


Receives general supervision from a Police Support Services Manager.

Exercises direct supervision over civilian personnel in the assigned unit. May exercise technical and functional supervision over civilian personnel assigned to other units.


Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. Individuals who are best qualified will be invited to participate in a panel interview. Interviews are tentatively scheduled for the week of March 6, 2023. All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification. The duration of the selection process may take up to 6 months. Examples of Duties

Duties may include, but are not limited to, the following:
--- Plans, assigns, supervises, and reviews the work of the Communications Unit of the Police Department
--- Monitors staff workload; prepares and monitors work schedules to provide for adequate coverage on shifts; approves leave requests and overtime schedule
--- Trains, motivates, and evaluates assigned personnel; conducts formal performance evaluations of subordinate staff; works with employees to correct deficiencies and recommends disciplinary action as necessary; oversees formal training programs
--- Performs the most complex, difficult, or sensitive duties of the work unit; provides oversight and guidance to subordinate staff on day-to-day responsibilities
--- Analyzes problems pertaining to the work unit; makes recommendations for improvement to management
--- Interprets and enforces departmental policies and protocols related to the area of assignment; refers more complex matters to management for evaluation and further action
--- Participates in the development and implementation of goals, objectives, policies, and procedures
--- Investigates inquiries and complaints from the public; resolves issues or recommends corrective action
--- Prepares administrative reports and statistics of unit activities; maintains a variety of files and records
--- Fills in as a Police Communications Officer as needed Minimum Qualifications

A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes:

Education and/or Experience:

Graduation from high school, supplemented by college level coursework in criminal justice; and five (5) years of increasingly responsible experience performing police support services duties, including some experience in a lead or training capacity in a Police Communications Unit.

Knowledge of:
--- Policies, procedures, practices, and methods pertaining to the assigned work unit
--- Basic supervisory principles and practices
--- Basic law enforcement organization, activities, terminology and regulations

Skill to:
--- Operate modern office equipment including computer hardware, software, and related applications
--- Operate a motor vehicle safely

Ability to:
--- Effectively lead and motivate a group of employees
--- Plan, assign, supervise, train, and coordinate the work of assigned staff
--- Interpret and explain policies, procedures, laws, and regulations
--- Communicate clearly and concisely, verbally and in writing
--- Prepare and maintain accurate and complete records
--- Act quickly and calmly and remain composed in emergency situations
--- Establish and maintain effective and cooperative working relationships with staff, the general public, and others encountered in the course of work

Licenses and/or Certificates:

Possession of a valid California Class C driver's license and an acceptable driving record. A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment.

A POST Public Safety Dispatcher certificate is required within one year of appointment.

Special Requirements:

Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work shifts that are typically ten (10) hours per day and which may include evenings, weekends, and holidays. Working Conditions & Physical Demands

Physical Demands:

An employee in this class is regularly required to sit at a desk for prolonged periods of time and is required to stand and walk to and from the public counter and other work areas. The employee is expected to talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment and telecommunications equipment; reach above or below shoulders with hands and arms; bend, squat, or kneel; and lift, carry, push, and pull records, documents, and office supplies, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus to read and operate office equipment as necessary during the course of the work assignments.

Mental Demands:

An employee in this class is regularly required to use written and oral communication skills; read and interpret statistical data, information and documents; analyze and solve problems; use math and apply mathematical reasoning and abstract statistical concepts; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with staff and others encountered in the course of work.


The employee typically works in office conditions and the noise level is frequently quiet or moderately quiet, at or below 85 decibels level. The employee is occasionally required to travel to the field or other work sites as well as other off-site locations for meetings and training.

The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.

The City of Tustin offers a comprehensive compensation and benefit program that includes:

The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount for Employee + 2 is $1725 per month.

The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans.

Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City.

Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution).

Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services.

General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service.

The City has 13 paid holidays per calendar year.

Full-Time employees receive a $125,000 life insurance policy.

The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident.

The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform.

Employees in this bargaining unit may be assigned the 9/80, 3/12.5 or 4/10 alternative work schedules.

Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service.

After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university.

Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services.

All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%.

The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.

The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, and Shift Differential.

01 How many years of experience do you have performing police support services duties (may include 911 dispatch)?

  • Less than 2 years
  • 2 or more years, but less than 5
  • 5 years or more
  • No police support services experience

    02 How many years of recent 911 dispatch experience do you have?
    • Less than 2 years
    • 2 or more years, but less than 5
    • 5 years or more
    • No 911 dispatch experience

      03 Are you in possession of a POST Public Safety Dispatcher certificate?
      • Yes
      • No

        * Required Question

Keywords: Government jobs, Tustin , Police Communications Supervisor (Police Support Services Supervisor), Other , Tustin, California

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