Service Desk Tier 3 Support

4+ years working in a technical support/service desk environment supporting Windows OS, Mac OSExperience with MDM and RMMPreferred experience with KACE, TopDesk Ticketing System,ITIL Certification PreferredHDI Certification PreferredKCS Certification PreferredCOMTIA A+,S+ and N+ preferredOther Duties: This job may require frequent sitting or standing for long periods of time. This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.[EOE/M/F/D/V. Drug-free workplace.]#LI-JZ1