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Service Advisor

Company: Tustin Chrysler Jeep Dodge
Location: Tustin
Posted on: January 5, 2022

Job Description:

About Us

The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today, there are six Tuttle-Click locations in California (Irvine, Tustin, and San Juan Capistrano) and nine more in Tucson and Green Valley, Arizona. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. Customer service is our number one priority, therefore we setup our staff with adequate training. Because of our focus on professional development, we continually place among the top of our region or even nation, in customer satisfaction scores. If you'd like to be apart of a team that goes above and beyond, we welcome you to apply!

Benefits

  • Family owned & operated since 1946
  • Employee Appreciation Day
  • Flexible Schedules
  • Competitive Salary
  • Medical Plan
  • Dental Plan
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • 401(K) w/ Employer Contribution
  • In House Training
  • Employee Assistance Program
  • Wellness Program
  • Educational Assistance for Dependents
  • Employee Discounts on Sales, Service & Parts
  • Shoe assistance program for Service Department
    At Tuttle Click's Tustin Chrysler/Dodge/Jeep/Ram we are always looking for great talent to join our team. We strive to meet all the needs of our clients and have a great history of high customer satisfaction scores. We are looking for a strong Service Advisor to join our team. This should be someone with very strong phone skills, including ending every phone call with an appointment set in our DMS system, or an invite and a name to ask for if they are already on their way. Time management skills are a necessity as the Service Advisor's position is one of the most demanding positions in a dealership. Experience with Chrysler, Jeep, Dodge, Ram is preferred. We need an energetic person that is a team player and offers the "Red Carpet" experience for every client. even if they just want to chat and develop a personal relationship. This is the key to successful business on the desk in the Service Advisor position.

    Responsibilities
    • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
    • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
    • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
    • Ensure the daily inventory of technicians' time is consistently sold to service customers.
    • Distribute work between technicians efficiently.
    • Answer technical questions about vehicle problems, warranties, services, and repairs.
    • Maintain Customer Success Index at or above company standards.
    • Assist in diagnosing vehicle problems; order parts and tools as necessary.
    • Oversee administration of warranty claims as well as training and supervising of service department.
    • Reinforces company policies and adheres to company standards.
    • Encourages compliance with applicable laws and regulations.
    • Maintain good working relationship with factory(s) and foster positive employee relations.
      Qualifications
      • Organized and friendly personality
      • Demonstrated ability to manage others
      • Time management skills
      • Fantastic communication skills with your customers
      • Professional, well-groomed personal appearance
      • Consistent record of service and sales success
      • Strong record of positive customer satisfaction results
      • Team oriented and self-motivated
      • Able to work with little supervision
      • Clean driving record and valid driver's license
        We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Tustin Chrysler Jeep Dodge, Tustin , Service Advisor, Other , Tustin, California

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