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Real Estate Loan Servicing Representative II

Company: Schools Financial
Location: Tustin
Posted on: June 10, 2021

Job Description:

Position Summary:

Provides excellent Member service to Member's regarding their real estate secured loans. Responsible for assisting Members with complex inquiries, research, and ensuring timely completion of transactions and informational requests while ensuring compliance with established internal standards and external regulations.

Essential Job Functions:

  • Responds to Member, third party, and teammember inquiries regarding all aspects of real estate loan servicing, including but not limited to: payment research, property taxes, escrow accounts and analysis, modifications, assumptions, and insurance (requirements and claims) efficiently and accurately by telephone and email.
  • Responsible for processing subordination requests, including underwriting, submitting recommendations for approval or denial, processing documentation, communicating and negotiating with third party lenders, and providing updates to Members.
  • Process payments on real estate secured loans made by check, wire, or transfer.
  • Assist Members with the processing and handling of insurance loss draft claims.
  • Responsible for monitoring and reviewing flood insurance reports to ensure adequate flood insurance coverage and processing force placed coverage when needed.
  • Responsible for reviewing delinquent property tax reports and working with Members to ensure timely resolution.
  • Prepare and process home equity loan modification agreements on core servicing system.
  • Research payment processing issues and process payment corrections on equity loans as needed.
  • Monitor, balance and process daily reconciliation of sub-servicer's loan account postings; prepare daily wire requests to sub-servicer.
  • Process equity loan payoffs and ensure HELOC loans are closed out according to established procedures.
  • Coordinate and monitor payoffs on first mortgage loan with sub-servicer.
  • Thorough working knowledge of all Loan Servicing Support Representative assigned duties and task and act as a backup as needed. Performs other related duties as assigned or requested.


High School Diploma required.

Bachelors Preferred.


3 to 5 years of related experience required.

Real estate loan servicing or related real estate lending experience required.

Keywords: Schools Financial, Tustin , Real Estate Loan Servicing Representative II, Other , Tustin, California

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