The Commercial Manager (CPM) for parking is responsible for the
day-to-day parking operations and administrative activities to
ensure conformance to contract requirements. Develops and
implements cost control measures and level of service standards to
ensure compliance with customer specifications / contract
requirements for assigned building. Oversees inspections, quality
control measures, and the inventory control of equipment and
supplies for the assigned building.
Coordinate parking activities for assigned building. Ensure that
services are performed as contracted and at the intended profit
Control supplies, equipment, and personnel necessary to meet
Interact with customers daily to obtain feedback on services and
special needs. Troubleshoot potential problems and concerns.
Manage the company's quality control monitoring and safety
programs at the assigned buildings.
Conduct quality of service inspections at assigned
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implements process
changes within assigned buildings.
Attempt to increase revenue by ensuring the Supervisors are
looking for ways to provide additional or periodic services to the
Ensure compliance with company policies and procedures and all
federal, state, and local government regulations.
Ensure that all paperwork, including terminations, labor
variance action plans, and operational model is complete and
accurate and is submitted to the district/hub in a timely
Analyze and manage, in a proactive manner, both the financial
and the operational performance of the assigned buildings.
Ensure that payroll is accurate and submitted to the appropriate
payroll personnel in a timely manner and, when applicable, correct
any payroll discrepancies.
Work with District Manager to develop an action plan for all
invoices that are outside of the contractual parameters.
Manages and provides leadership to Supervisors, and Lead
personnel assigned to the buildings.
Responsible for the overall parking direction, coordination, and
evaluation of personnel within the assigned building. Carry out
supervisory responsibilities in accordance with the company's
policies and applicable laws.
Responsibilities include directing work; appraising performance;
rewarding and disciplining employees; addressing complaints,
resolving problems, and terminating employees.
Performs other duties as assigned or requested.
A minimum of three years of parking supervisory experience in a
service/customer oriented environment.
Previous experience in hospitality preferred but not
Experience in cost estimating/pricing work.
Knowledge of OSHA safety regulations and chemical
Must be able to write reports and business correspondence and
effectively present information and respond to questions from
managers and customers.
Knowledge of MS Office including word, excel and powerpoint.
Good communication skills both written and verbal.
Proven ability to work with various levels of staff and