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NATIONS - Field Technician 3 (Senior Field Engineer A)

Company: Salient CRGT
Location: Tustin
Posted on: May 3, 2021

Job Description:

The Senior Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Senior Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfaction. The Senior Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Senior Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. The following are principal duties of the Senior Field Engineer:Position Responsibilities:Deskside Support which includesProvide on-site support for deployment and security remediation functionsGather analyze, and report end-user support trends Provide desktop, application and network application incident resolution Manage user installation and relocations requestsAsset Inventory SupportConduct physical inventory of assetsConduct scheduled and random electronic inventoriesAssist in receiving and receipting propertyTransfer of property to other organizationsProcess computer equipment for excess and dispositionDisposal Preparation SupportEnsure disposal policies and procedures are employedEnsure every device is wiped/degaussed prior to site removalEncryption ServicesAdminister and manage encryption tools application serverEnsure laptops are properly encryptedEncrypt laptops discovered without encryptionProvide password recovery for encrypted deviceVideo Conferencing and Audio/Video O&MTroubleshoot system problems and repairsWork with support staff for remote troubleshooting and repairsAssist in setting up presentation devices and Video Conference unitsSet up, ensure functionality, be available during events and shut down video conferencesLocal On-Site CablingRestart wiring closet cabling electronics including switches or other network devicesReplace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch bladesOverseas Site Support (Depends on Position)Wireless ServicesAssist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support ticketsProvide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping supportService Center ServicesEnsure IT services are rendered/tested for telework users using VPN and CITRIX servicesProvide remote support services for telework/home usersSupport pre/post application releasesAccount Management ServicesHardware Incident ResolutionIdentify and resolve hardware incidents and service requests of a consumable part#cjpostUS Citizen High School Diploma (or equivalent)Minimum 5-8 years’ experience troubleshooting software and hardware in a customer service role to include a high degree of technical proficiency and excellent problem solving and analytical skills.#super6#ahreqs#muncyreqsIf you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.Certification in UNIX and Microsoft Operating Systems or 5 years relevant experience troubleshooting installing and configuring Unix and MS systems Experienced with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation requestComptia Networking +Comptia A+

Keywords: Salient CRGT, Tustin , NATIONS - Field Technician 3 (Senior Field Engineer A), Other , Tustin, California

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