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11-145 - Intake Coordinator - CAS/Orange County Command

Company: The Salvation Army
Location: Tustin
Posted on: May 3, 2021

Job Description:

Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Intake Coordinator is responsible for providing intake services to newly referred AES residents. The intake coordinator will facilitate a warm Welcome to AES, will verify referral information from referring agency, provide a AES site tour to resident, will conduct an intake and assessment with new resident, will review site guidelines and expectations for living at AES and will provide an on-site services overview with the resident. Intake Coordinator will ensure data accuracy and enter intake information and documentation into internal resident database and HMIS (Homeless Management Information System). The Intake Coordinator will be supervised and work closely with the Operations Supervisor to ensure the move in of new residents is a seamless transition from homelessness to emergency sheltered at AES. Essential Functions New residents + Will be the first point of contact for new resident referrals or inquiries about referrals. + Will conduct phone screening with referring agencies. + Will cross reference do not enter list. + Will schedule intake times and days. + Will review referral information. + Will be first point of contact upon arrival on-site. + Will be responsible for placing new resident items in bug zapper. + Will provide a warm welcome and site tour. + Will create a safe and inviting space for resident to engage in intake: review program guidelines & expectations, obtaining Release of Information (ROI) for agencies resident is linked to, conduct homelessness assessment, go over Occupancy Agreement, review AES information for living in communal space: shower, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples dorms, programming services. + Will assist resident with acquiring resident ID and move in kits: hygiene and linen. + Will show resident bed assignment. + Will conduct New Resident Orientations. + Will maintain intake tracking system to ensure it is current. Miscellaneous Duties + Participate in AES all staff meetings. + Participate in resident meetings and huddles as needed. + Participate in professional development trainings. + Participate in Homeless Service staff meetings and trainings. + Participate in Social Service and Community meetings such as CES weekly match meetings. + Maintain a positive working relationship with all TSA staff and external community partners. + Perform other duties as directed. Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Minimum Qualifications + People who engage in Salvation Army programs and demonstrate an understanding of The Salvation Armys Christian mission are required for this position. + AA, BA, or equivalent degree (preferred). + 2 years of HMIS experience (preferred). + Excellent interpersonal and professional communication skills to deal with residents, co-workers/volunteers, management, and community members. + Must be in good physical health and mental health capable of meeting position demands. Skills, Knowledge & Abilities + Driving Test and clean MVR check. + Bilingual/Bi-literate English/Spanish preferred. + Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents. + Able to function in a fast-paced, frequently changing environment and be adaptable. + Ability to work under pressure and handle multiple tasks with minimal supervision. + The ability to relate positively and effectively with individuals in crisis. + Must have flexible availability. + Must possess effective time management skills. + Must be able to prioritize intakes and meet expectations. + Must model professionalism and time management skills. + Excellent verbal and written communication skills. + Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email. + Ability to type 45 WPM. Qualifications Education Preferred + Bachelors or better in Social Work Experience Preferred + 2 years: HMIS experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Salvation Army, Tustin , 11-145 - Intake Coordinator - CAS/Orange County Command, Other , Tustin, California

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