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11-145 - Program Aide - CAS/Orange County Command

Company: The Salvation Army
Location: Tustin
Posted on: May 3, 2021

Job Description:

Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Program Aide administrates financial assistance and the vetting of applicants for Phase 2 of the City of Santa Ana Cares (COSA Cares) program. The COSA Cares: For Tenants program is a CDBG-funded rent assistance program for low-income Santa Ana residents who were financially impacted by COVID-19 with the goal of alleviating financial burdens caused by the pandemic on the Citys most vulnerable. Essential Functions + Collaborate with a team of Program Aides, Project Coordinator and Program Manager to administrate rental assistance to over 650 individuals selected by lottery for the Santa Ana Cares program. + Review applications assigned by the City of Santa Ana for completeness, accuracy to ensure applicants are eligible for assistance. + As necessary, inform tenants of application denial or ineligibility; document reasons for denial. + Communicate professionally and effectively with team members, tenants and key stakeholders. + Work with tenants to obtain additional documentation on tight deadlines. + Obtain documents required to complete assistance from landlords and property managers. If required, pick up required documents from landlords. + Compile and submit check requests to Fiance Department; revise requests as required. + Answer and return phone calls and emails from tenants and landlords; document interactions in City software platform. + Participate in daily and/or weekly reviews of progress with TSA team members and stakeholders including the City of Santa Ana and Catholic Charities. + Maintain files of assisted tenants and compile reports for Program Manager as required. + Other duties as assigned. Working Conditions Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift up to 10 lbs. Must be able to communicate with applicants, team members and stakeholders. Minimum Qualifications + The ideal candidate will possess experience in a Social Services office setting, excellent professional communication and must perform well under pressure. + Must speak, read and write English proficiently in a business communication manner. + Bilingual English/Spanish or Vietnamese preferred. + The individual must show respect for other employees, associates, clients, and the goals and objectives of The Salvation Army. Skills, Knowledge & Abilities + Task oriented, professional and organized. + Excellent office skills; position will utilize Microsoft 365 Suite and Neighborly Software. + Excellent internet proficiency; position requires explaining/teaching non-internet users to complete applications via online portal or by email. Qualifications Education Preferred + High School or Equivalent or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Salvation Army, Tustin , 11-145 - Program Aide - CAS/Orange County Command, Other , Tustin, California

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