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11-145 - Family Services Case Manager - CAS/Santa Ana

Company: The Salvation Army
Location: Tustin
Posted on: May 3, 2021

Job Description:

Description Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Family Services Case Manager is responsible for providing emergency assistance, resources, referrals and strengths-based case management to low-income individuals and families in Orange County. Essential Functions Client Services 1. Interact with a diverse client demographic that includes factors such as homelessness, mental health needs, domestic violence and other biopsychosocial factors.2. Conduct intake with clients seeking help from the Family Services office to determine eligibility for services. 3. Provide financial or basic needs assistance to eligible clients; provide accurate referrals to community resources for those who do not qualify.4. Refer clients to community resources and TSA programs as appropriate and provide a warm handoff when possible.5. Conduct risk assessments and contact the appropriate mental health or protective agencies as necessary.6. Attend community collaborative meetings on a monthly basis to remain current on resources and opportunities available to clients and the community. 7. Screen, enroll, and provide intensive case management for the Pathway of Hope program.8. Demonstrate sensitivity toward all clients, regardless of age, race, creed, sexual orientation, present living conditions, needs expressed, or nationality and documentation status.9. Maintain confidentiality of client interactions in keeping with the Salvation Army policy. ADMINISTRATIVE DUTIES 1. Follow all procedures as outlined by The Salvation Army as well as partner agencies.2. Document services in a prompt and thorough manner via the Bridges and/or WellSky software. 3. Monitor and maintain client records in keeping with Salvation Army and HIPPA standards, including computer and written files.4. Maintain accurate statistics for The Salvation Army and cooperative agencies, in keeping with any agreements made. Example: Emergency Food and Shelter Program (EFSP). 5. Compile and complete monthly reports for DHQ and other contracts.6. Maintain food pantry; unload food shipments, unpack and stack canned goods, break down boxes, dispose of garbage and expired food in the necessary containers. 7. Organize, record and distribute donated goods as they are available.8. Cooperate with other Salvation Army employees and Advisory Council committees in formulating plans for future services needed in this area.9. Document all Pathway of Hope client interactions as required by initiative. Season Effort 1. Assist with client intake for seasonal assistance programs.2. Participate in event planning and administration including volunteer recruitment, set up/tear down.3. Organize and account for donations as directed. Compile and submit reports on donated goods. Miscellaneous 1. Dress Code: Office attire is prescribed in the Employee Handbook as well as the Orange County addendum signed at hire.2. Hours: Monday through Friday, with occasional weekend hours for seasonal events. The office must be open in keeping with the current 211 listings. Hours worked may include community meetings. 3. Communication: Meet weekly with supervisor to review goals, progress and other items. 4. Evaluation: Employees will be evaluated following the probationary period, job change and annually. Working Conditions The Case Manager will perform their duties in an office and food pantry setting. Moving, lifting, carrying and unpacking will be a regular function of the job. Ability to lift up to 30 lbs is required. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, printer, fax and telephone. Ability to operate Microsoft Office Suite. Minimum Qualifications BSW or BA in Human Services or equivalent (AA in Human Services with 2 years experience may be considered).
Minimum 1 year of Case Management experience.
Bilingual: Must read, write and communicate in English and a language relevant to Orange County demographic (Spanish, Vietnamese preferred) Must be in good physical health and mental health capable of meeting the demand of the position.
Demonstrated understanding of The Salvation Armys Christian mission are required for this position. Skills, Knowledge & Abilities Knowledge of Orange County Social Services.
Excellent interpersonal and professional communication with clients, co-workers/volunteers, management and community members.
Detail-oriented, organized, and independent. The position will at times operate a site alone.
Driving Test and clean MVR check (if applicable).
If working in area with children a criminal background check is required with certification for Protect the Mission policies and procedures. Qualifications Education Preferred + Bachelors or better in Social Work Experience Preferred + 1 year: Experience in related field Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Salvation Army, Tustin , 11-145 - Family Services Case Manager - CAS/Santa Ana, Other , Tustin, California

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