Loan Adjuster

Company: SchoolsFirst FCU
Location: Tustin
Posted on: March 23, 2020

Job Description:

Position Summary

Collects on loans made by the Credit Union where timely payments are not being received. Communicates with Members to identify the true cause of non-payment and provides a personalized solution to each Member.

Essential Job Functions

• 
  
• Through inbound/out-bound calling, letters, and other approved methods, collects past due payments and/or payment arrangements to resolve delinquent loans or negative shares
  
• Documents all conversations and collections activity in collection systems. May be responsible for funding of workout loans or working collections reports, such as the available money letter report.
  
• Maintains adherence to all federal, state regulations and credit union policies.
  
• Performs file maintenance of delinquent accounts to reflect agreed upon collection activities. Processes adjustments to Member loans as needed, including but not limited to, due date changes, opening/closing lines of credit, closing negative accounts, and payment plan maintenance.
  
  
• Recommends Members with delinquent accounts for work out loans, deferments, reages, reduced payments, repossession and charge-off. Refers complex situations to the appropriate resources to ensure timely resolution.
  
• May support first party collection agencies and update collection systems with their activities.
  
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
  
• Performs other related duties as assigned or requested.
  
  Education/Years of Experience/Certifications
  
  High School Diploma required
  
  1 - 2 years of previous related experience required
  
  Previous financial institution or credit union experience preferred
  

Keywords: SchoolsFirst FCU, Tustin , Loan Adjuster, Other , Tustin, California