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Lead Scheduler

Company: Ricoh
Location: Tustin
Posted on: March 20, 2020

Job Description:

POSITION PROFILE Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows. Takes lead on aged inventory in Staging. Provides limited back up to the SPRV, Dispatch & Scheduling JOB DUTIES AND RESPONSIBILITIES Pre-calls customers to set up Deliveries, pick-ups and relocations Prints and scrubs the Ad Hoc Report Prints BOL's Updates the delivery system with scheduled date and notes Emails delivery notifications to Order Processing. Updates Oracle DFF notes, CC notes or the Zoom Screen Creates Manual orders in the delivery system when needed. Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements. Runs staging report and maintains staging bucket inventory Responsible for weekly RMA report and ensures that proper holds are placed on aging orders. Works with Sales and OM to cancel orders requested by customers Key contact for area conference calls on large installations Provides assistance to other Schedulers on broad range of problems. Conducts OJT training for new and experienced Schedulers as required. Effectively handles more difficult internal/external customer situations. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) High school diploma or equivalent education is required. One year of customer service experience is required. Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills Database and spreadsheet skills are required. Proficiency in MS Office is required. Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

Keywords: Ricoh, Tustin , Lead Scheduler, Other , Tustin, California

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