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ServiceNow Developer/Admin- Only for visa independent candidates.

Company: Solugenix Corporation
Location: Tustin
Posted on: August 22, 2019

Job Description:

Solugenix is a professional staffing and IT consulting firm, committed to meeting the needs of its candidates and clients. When you join Solugenix, you join the longest serving independent IT consulting firm in the nation, distinguished by a history of industry innovation. Long before they were commonplace, our pioneering systems became the DNA of today s technologies. From firsts in cell phone billing systems, to web-based mapping and routing solutions, to fast food help desks, Solugenix drives IT solutions around the world. At Solugenix, you become part of an expert team making a difference by delivering value for some of the world s largest firms in finance, medical device, pharmaceutical, consumer packaged goods industries and more. Join Solugenix today and become part of an established team poised to continue creating innovations for the future of our world! CHOOSE INNOVATION. CHOOSE VALUE. CHOOSE SOLUGENIX! Job Title: ServiceNow Developer/Admin Location: Tustin, CA Duration: Long term Contract Note: Due to the nature of the project, client is only looking for visa independent candidates. Position Summary: Seeking a ServiceNow Developer/Administrator with expertise and experience in implementing and enhancing modules as part of the ITSM team. This role will be responsible for solution design, development, and administrative application support. This individual will collaborate with Application teams, Desktop Support, Compliance and business teams to meet operational requirements. Essential Job Functions:

  • Implement and enhance ServiceNow platform and modules per business requirements in a highly collaborative, inclusive and tolerant environment.
  • Complete development, configuration and workflow administration to support business processes in the platform.
  • Provide day to day operational support and maintenance including planned maintenance outages.
  • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Conduct unit testing and install new modules, releases and version upgrades.
  • Actively manages the life-cycle of the platform.
  • Monitor and fine tune application to achieve optimum performance levels.
  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
  • Act as a Tier-2/3 support for system 7x24x365
  • Provides analysis of problems while working toward solutions to technical issues.
  • Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
  • Complies with applicable laws, regulations, standards, policies and procedures.
  • Participates in on-call rotation for off-hours critical systems monitoring and support. Available to work flexible hours as required by assigned projects or system problems.
  • All team members must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. Knowledge, Education and Experience
    • Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT.
    • Experience with implementing 2 or more ServiceNow modules: Incident Management, Problem Management, Asset Management, Release Management, Service Catalog Management, PPM, Reporting & Analytics, and/or Change Management.
    • Understanding of ITIL v3 and its components. Need Service Portal experience. (Mandatory)
    • Expertise in ServiceNow scripting including JavaScript and Jelly Script
    • Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc)
    • Understanding of Enterprise IT Architecture.
    • Strong analytical, problem solving, organizational and planning skills.
    • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners.
    • End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
    • Ability to multitask and manage time effectively amongst multiple priorities.
    • Ability to communicate to all levels of end users, IS and Management staff.
    • Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
    • On-call flexibility, including, unplanned and planned maintenance and outages
    • Demonstrated writing skills for creating run books, functional, design and configuration specifications Preferred Experience
      • ITIL foundation certification.
      • ServiceNow Administration / Application Developer certification.
      • Experience with CMBD, Discovery and Asset Management.
      • SQL experience for Data Mining and Data Analysis.
      • Experience working in a regulated environment Thanks & Regards Karthik Teetla - provided by Dice

Keywords: Solugenix Corporation, Tustin , ServiceNow Developer/Admin- Only for visa independent candidates., IT / Software / Systems , Tustin, California

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