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Customer Service Technical Rep.

Company: Avectous Software
Location: Tustin
Posted on: October 8, 2018

Job Description:

Job DescriptionJob Summary:We are seeking a knowledgeable, organized, and friendly customer support analyst to join our growing team. In this role, you will provide top-notch service to our customers mainly using electronic communication. This position includes interacting daily with our customers to answer questions, provide education and training, research and resolve technical problems, and maintain our company’s reputation for high-quality service. Duties and Responsibilities:1. Receive, rank, resolve, and respond to incoming support requests2. Perform technical research to either resolve issues directly, or pass along to another team member for completion3. Provide product information and/or training to clients, as needed4. Organize and address multiple issues simultaneously Qualifications:1. Advanced beginner-to-intermediate relational database and SQL proficiency2. Good written and verbal communication skills3. Technical problem-solving skills4. Self-motivation and the ability to succeed with varying supervision5. Experience in WMS/supply chain industry is a plusCompany DescriptionAvectous Integrated Software was founded to transform your complex warehouse and selling challenges into competitive advantages using our cost-friendly, configurable suite of products. Our Channel Management System (CMS), Order Management System (OMS) and Warehouse Management System (WMS) provides sound infrastructure and solid system-processes between sales channels, order processing, warehouse management, accounting platforms, and customer relationship management (CRM), allowing all of your operations divisions to work together to achieve overall optimization and growth for your company.

Keywords: Avectous Software, Tustin , Customer Service Technical Rep., IT / Software / Systems , Tustin, California

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