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Technical Support Technician

Company: Marquee Staffing
Location: Tustin
Posted on: January 11, 2022

Job Description:

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Job Brief

Our company is looking for a detailed-oriented and motivated technical support professional with strong technical abilities to join its growing team. The ideal candidate would have a great attitude with a dynamic skill set that is willing to help with all aspects of product demonstration, installation, and troubleshooting by phone and/or onsite/lab. Manage, report, and complete service calls, RMA, RGA and any service logistical and inventory control operation, while taking an active part in driving and achieving corporate goals and objectives.

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Responsibilities


Technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery.
Coordinate machine transportation, installations, and repairs for various clients.
Learn and use software and hardware to diagnose errors or technical problems and determine proper solutions.
Follow and write work procedures and produce timely and detailed service reports.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.


Requirements


Technical troubleshooting ability.
Exhibits initiative and advanced customer service skills.
Diligence and commitment to following through and resolving problems.
A proven team player who proactively assists other team members.
Computer skilled and knowledge of web-based technologies.
Technical Associate Degree.


This is a temp to hire role after 6 months

M-F 9am-5pm

Keywords: Marquee Staffing, Tustin , Technical Support Technician, IT / Software / Systems , Tustin, California

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