Technical Support Technician
Company: Marquee Staffing
Posted on: January 11, 2022
Our company is looking for a detailed-oriented and motivated
technical support professional with strong technical abilities to
join its growing team. The ideal candidate would have a great
attitude with a dynamic skill set that is willing to help with all
aspects of product demonstration, installation, and troubleshooting
by phone and/or onsite/lab. Manage, report, and complete service
calls, RMA, RGA and any service logistical and inventory control
operation, while taking an active part in driving and achieving
corporate goals and objectives.
Technical support and call center initiatives for client products
in a variety of industries ranging from consumer electronics to
professional medical equipment and packaging machinery.
Coordinate machine transportation, installations, and repairs for
Learn and use software and hardware to diagnose errors or technical
problems and determine proper solutions.
Follow and write work procedures and produce timely and detailed
Record, track, and document the help desk request problem-solving
process, including all successful and unsuccessful decisions made,
and actions taken, through to the final resolution.
Technical troubleshooting ability.
Exhibits initiative and advanced customer service skills.
Diligence and commitment to following through and resolving
A proven team player who proactively assists other team
Computer skilled and knowledge of web-based technologies.
Technical Associate Degree.
This is a temp to hire role after 6 months
Keywords: Marquee Staffing, Tustin , Technical Support Technician, IT / Software / Systems , Tustin, California
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