Software Support Analyst
Posted on: January 4, 2022
KORE1, a nationwide provider of staffing and recruiting
solutions, has an immediate opening for "Software Support
The Software Support Analyst is responsible to evaluate,
troubleshoot and resolve reported queries (events).--This includes
liaising with the software development team and multiple office
locations based on an event. The focus is on service delivery and
ensuring that information sharing regarding event resolution takes
place at a regional level. The role comprises support in response
to issues pertaining to the various modules and programs within our
clients core product.Key Responsibilities
- Proactively evaluate, troubleshoot and resolve reported faults
- Interact with the software development team, customer services
administrator, regionals offices and the Support Manager when
assistance is required on events.
- Ensure that as an individual and department that the supports
services team resolve events in times that either exceed or fall
within those stipulated in the OLA.
- To perform deep level root cause analysis on events, so that
this information can then be shared via knowledge base articles,
help files and/or brought to the attention of the development teams
- Ensure that you stay current and up to date within your
specialist area, this can be achieved through internal training
programs and other educational institutions when required.
Qualifications and Experience
- Basic accounting, distribution, and manufacturing
- Experience with Office products integration
- Basic stationary setup and printing troubleshooting
- 5 years plus experience in ERP and software design, testing,
- 3+ years experience with ERP Systems.
- Debugging - Microsoft SQL etc. (Advantageous).
- Troubleshooting (Conceptual understanding, analysis, debugging,
troubleshooting and solution-provision.)
- Customer interaction (Explaining of complex solutions).
- Installations and upgrades.
- Basic programming (.NET, C#) (Advantageous) and customization
Keywords: KORE1, Tustin , Software Support Analyst, IT / Software / Systems , Tustin, California
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