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Software Support Analyst

Company: KORE1
Location: Tustin
Posted on: January 4, 2022

Job Description:

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for "Software Support Analyst".
The Software Support Analyst is responsible to evaluate, troubleshoot and resolve reported queries (events).--This includes liaising with the software development team and multiple office locations based on an event. The focus is on service delivery and ensuring that information sharing regarding event resolution takes place at a regional level. The role comprises support in response to issues pertaining to the various modules and programs within our clients core product.Key Responsibilities

  • Proactively evaluate, troubleshoot and resolve reported faults (events).
  • Interact with the software development team, customer services administrator, regionals offices and the Support Manager when assistance is required on events.
  • Ensure that as an individual and department that the supports services team resolve events in times that either exceed or fall within those stipulated in the OLA.
  • To perform deep level root cause analysis on events, so that this information can then be shared via knowledge base articles, help files and/or brought to the attention of the development teams for improvement.
  • Ensure that you stay current and up to date within your specialist area, this can be achieved through internal training programs and other educational institutions when required.
    Qualifications and Experience
    • Basic accounting, distribution, and manufacturing knowledge
    • Experience with Office products integration
    • Basic stationary setup and printing troubleshooting
    • 5 years plus experience in ERP and software design, testing, and/or troubleshooting.
      • 3+ years experience with ERP Systems.
      • Debugging - Microsoft SQL etc. (Advantageous).
      • Troubleshooting (Conceptual understanding, analysis, debugging, troubleshooting and solution-provision.)
      • Customer interaction (Explaining of complex solutions).
      • Installations and upgrades.
      • Basic programming (.NET, C#) (Advantageous) and customization (Advantageous)

Keywords: KORE1, Tustin , Software Support Analyst, IT / Software / Systems , Tustin, California

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