Software Support Analyst
Posted on: November 22, 2021
KORE1, a nationwide provider of staffing and recruiting
solutions, has an immediate opening for "Software Support
The Software Support Analyst is responsible to evaluate,
troubleshoot and resolve reported queries ('events').--This
includes liaising with the software development team and multiple
office locations based on an event. The focus is on service
delivery and ensuring that information sharing regarding event
resolution takes place at a regional level. The role comprises
support in response to issues pertaining to the various modules and
programs within our client's core product.--Key
- Proactively evaluate, troubleshoot and resolve reported faults
- Interact with the software development team, customer services
administrator, regionals offices and the Support Manager when
assistance is required on events.
- Ensure that as an individual and department that the supports
services team resolve events in times that either exceed or fall
within those stipulated in the OLA.
- To perform deep level root cause analysis on events, so that
this information can then be shared via knowledge base articles,
help files and/or brought to the attention of the development teams
- Ensure that you stay current and up to date within your
specialist area, this can be achieved through internal training
programs and other educational institutions when required.
Qualifications and Experience
- Basic accounting, distribution, and manufacturing
- Experience with Office products integration
- Basic stationary setup and printing troubleshooting
- 5 years plus experience in ERP and software design, testing,
- 3+ years' experience with ERP Systems.
- Debugging - Microsoft SQL etc. (Advantageous).
- Troubleshooting (Conceptual understanding, analysis, debugging,
troubleshooting and solution-provision.)
- Customer interaction (Explaining of complex solutions).
- Installations and upgrades.
- Basic programming (.NET, C#) (Advantageous) and customization
Keywords: KORE1, Tustin , Software Support Analyst, IT / Software / Systems , Tustin, California
Didn't find what you're looking for? Search again!