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Technical Support Representative

Company: AddOn Networks
Location: Tustin
Posted on: March 17, 2020

Job Description:

SUMMARYA technical support representative is responsible for providing technical support to internal and external customers as well as entry and maintenance of data relating to the timely shipment of products.
DUTIES AND RESPONSIBILITIES- Responsible for learning basic understanding of all product lines offered- Provide technical support to internal and external customers through phone and email correspondence- Learn and understand steps in new product setup and maintenance including- Responsible for RMA entry and templated follow-up with customer- Performs other related duties as assigned by management
QUALIFICATIONS Must possess:--- Technical understanding of products--- Excellent communication skills--- Excellent analytical skills--- Excellent MS Office skills--- Outstanding work ethic
COMPETENCIES
. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
. Continually required to sit.
. Continually required to use hands and fingers.
. Continually required to talk or hear.
. Specific vision abilities required for this job include: close vision and ability to adjust or focus
. The noise level in the work environment usually is very quiet

Keywords: AddOn Networks, Tustin , Technical Support Representative, IT / Software / Systems , Tustin, California

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