TustinRecruiter Since 2001
the smart solution for Tustin jobs

Associate Team Leader

Company: H&R BLOCK
Location: Tustin
Posted on: October 24, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Tustin , Associate Team Leader, Hospitality & Tourism , Tustin, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service x2F Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: Home Depot
Location: La Quinta
Posted on: 11/20/2019

Instacart Shopper (car required) - La Quinta
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. br Be Independent Schedule work around your own life. br Have Fun Spend time shopping, exploring (more...)
Company: Instacart
Location: La Quinta
Posted on: 11/20/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are a great opportunity
Company: Postmates
Location: Tustin
Posted on: 11/20/2019


Supermarket Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. br Be Independent Schedule work around your own life. br Have Fun Spend time shopping, exploring (more...)
Company: Instacart
Location: Simi Valley
Posted on: 11/20/2019

DoorDash Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: Placentia
Posted on: 11/20/2019

Grocery Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. br Be Independent Schedule work around your own life. br Have Fun Spend time shopping, exploring (more...)
Company: Instacart
Location: Redlands
Posted on: 11/20/2019

Housekeeping Aide - Renaissance Indian Wells Resort & Spa - (19125383)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: Palm Springs
Posted on: 11/20/2019

Restaurant Service and Kitchen Team (3205)
Description: Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda------s mission alive in our restaurants by creating food with passion, service with (more...)
Company: Panda Express
Location: Burbank
Posted on: 11/20/2019

Cook II (FT) - Kennedy's PGA Private Clubhouse
Description: br Job Summary br br A Cook II is responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing (more...)
Company: Waldorf Astoria Hotels & Resorts
Location: La Quinta
Posted on: 11/20/2019

Hotel Engineer (PM Shift) - The Ritz-Carlton, Rancho Mirage - (19106004)
Description: Hotel Engineer PM Shift At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience (more...)
Company: Marriott International
Location: Hemet
Posted on: 11/20/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Tustin RSS job feeds