Care Concierge

Company: VCA
Location: Tustin
Posted on: May 21, 2023

Job Description:

Veterinary Care ConciergeAre you customer focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We're taking care of the future of veterinary medicine with an innovative approach to urgent care. At VCA Animal Hospitals Urgent Care-Tustin our Care Concierge plays a vital role in accomplishing our vision! The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to check out. This client service-based role serves as the liaison between a client and the medical team.Our Care Concierge sets the pace of our in-hospital experience! Successful Concierge's quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.Our clients are appreciative there is a way for their pet to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where "coffee house meets spa" and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises or crowded waiting rooms. Once checked-in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.What You'll DoGreet clients and bring them into the exam roomAssist veterinarians by entering electronic medical records in real-time during the patient examCreate, present, and explain treatment plans per the veterinarian's directionKeep the owner current with progress checks as a pet is receiving careCoordinate with treatment teams to deliver a great treatment experience for the patientHelp provide exceptional patient careReview discharge instructions, including medications, with clientsCheckout and collect payment in the exam roomFollow up with clients to check on patients and communicate any outstanding test resultsDemonstrate excellent client and customer careQualificationsMinimum 2 years' experience in hospitality, healthcare, or related industryExcellent written and verbal communication skillsCapable of listening to client objectives and advocate on their behalfAction oriented, independent, self-starter, but also a strong team playerComfortable working in a fast-paced healthcare environmentStrong computer and technology skills, ability to type 60wpmCapable of learning medical terminology with support and directionComfortable around animals with a basic animal handling skillset and an aptitude to development animal restraint techniquesAs a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:Health & WellnessInnovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)401k retirement savings plan with company matchHealth/dental/vision insurance, infertility benefits, gender affirmation servicesPaid parental, vacation and sick leaveAdditional BenefitsUp to 100% Pet Care Discount for your own pets100% paid life insurance100% paid short-term disability insuranceSchedule: 4/10's. Full-and Part-time positions available. Hospital is open 7 days a week, 10am-8pm. One weekend day per week required.Compensation: The pay range for this position is $18.00-21.00 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.Location: 631 E 1st St, Tustin, CA 92780Please reach out to Katie Stovall, Sr. Talent Acquisition Partner at with any questions or to submit your resume!We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Keywords: VCA, Tustin , Care Concierge, Hospitality & Tourism , Tustin, California