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Sales Ops Supervisor

Company: SEB Professional
Location: Tustin
Posted on: June 22, 2022

Job Description:

Job Category: Sales OperationsRequisition Number: SALES001061Posted: 2022-03-17Schedule: Full-TimeQualificationsBehaviorsDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessDescription: ABOUT SEB PROFESSIONAL NORTH AMERICAYou may not know, but our products are part of everyday life for everyone, even you. We're a small company that's big business. If you're looking to put your love of coffee to work, keep reading. We are SEB PROFESSIONAL North America, the leader in high-end automated coffee and espresso machines. You may know us better by our brands: Schaerer, WMF, and Wilbur Curtis. Chances are you may have used our products this morning at Dunkin Donuts, Starbucks, or Tim Hortons on your morning coffee run. And we just keep growing, which is why we are looking for people like you to join this team. If you're looking to solve problems and blaze trails in the coffee business, we would love to talk to you.What you'll do: Supervise a team of Project Coordinators to support the sales team in order entry, installation coordination, escalations, and resolutions. Manage all aspects of the employee lifecycle, including hiring, training, mentoring, and performance management of the individuals based on Key Performance Indicators (KPIs). Drive the sales operations support team to meet or exceed sales support Service Level Agreements and performance objectives. Provide Daily/Weekly reporting to internal management using both the ERP system and Excel; provide monthly reporting to key account customers. Identify and resolve project and/or system issues independently with corrective and preventative actions; and document those actions for future reference. Administer SEB Professional policies and procedures as they relate to safety, attendance, performance, and conduct. Evaluate any installer travel outside of the budget and the travel policy to approve or deny. In this role:People who are successful at SEB PROFESSIONAL are driven, focused, and assertive, who have limited patience for the status quo. If this sounds like you, we would love to see you apply and learn more about you!Do you have the following skills? Two years' experience leading a successful sales support team. 3-5 years experience in a Sales Support, Sales Operations, or Customer Service role. Ability to thrive in an unstructured, rapidly changing, high-pressure environment. Excellent verbal and written communication skills. Intermediate knowledge of MS Office required, specifically Excel. Creative problem-solving skills. Strong teamwork and collaboration skills. Experience with ERP systems, SAP experience preferred. Two or 4-year degree preferred but not required. This job does have some physical demands as well. Can you: Occasionally lifting of up to 20 pounds. Some weekend work is required. Company mandate requires current COVID-19 vaccination, candidates must report their vaccine status as a condition of employment. Compensation & Benefits: What's in it for you?SEB PROFESSIONAL North America provides a competitive compensation package including health and welfare benefits, paid time off, and a retirement savings program.What it's like to work hereAt SEB PROFESSIONAL you have the autonomy to solve problems big and small. You may falter, but with the freedom to try comes the responsibility to course correct. Your big ideas, new thinking and passion for coffee fuel millions of people as they take on their day. We roll up your sleeves, bringing joy to coffee drinkers everywhere. Here, it's not just a cup of coffee it is countless hands building, thinking, and creating that sparks passion around the world.PI180148983

Keywords: SEB Professional, Tustin , Sales Ops Supervisor, Hospitality & Tourism , Tustin, California

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