Customer Account Representative -Rent A Center- Tu
Company: ECLIPSE RTO, LLC
Location: Tustin
Posted on: May 16, 2022
Job Description:
Job DescriptionCUSTOMER ACCOUNT REPRESENTATIVEReports to: STORE
MANAGER FLSA Status: Non-Exempt Summary/ObjectiveThe Customer
Account Representative manages rental accounts and meets company
accountmanagement goals and expectations by collecting on current
and past due accounts while adhering tocompany standards, policies,
and procedures. This role positively impacts customer growth and
revenuethrough sales activities, account management, and providing
total customer satisfaction. The CustomerAccount Representative
accomplishes these in a way that is consistent with the RAC mission
statementand core values.Essential FunctionsReasonable
accommodations may be made to enable individuals with disabilities
to perform theessential functions. The CUSTOMER ACCOUNT
REPRESENTATIVE will:AccountManagement:
- Maintain accurate records of customer account activity, to
include current andpast due accounts
- Review past due accounts and communicate in person and via
phone with thecustomers to promote timely payments
- Collect customer payments on a timely basis and meet
daily/weekly collectionstandards
- Complete customer service calls in a timely manner as
assigned
- Follow all policies and procedures and adhere to all
standardsDeliveries &Pick-ups:
- Proper moving and handling to load/unload truck, or other
vehicle, per policy tosafely protect coworker and merchandise
- Safe transportation and delivery of merchandise to customer
homes in Companyprovided vehicle as assigned
- Install and set up merchandise, and instruct customers on
proper use ofmerchandise
- Pick-up merchandise from customer homes as assigned
- Keep vehicles clean and properly maintained as assigned
- Complete customer service calls in a timely manner as
assignedSales:1. Greet and assist customers on the sales floor 2.
Obtain new rental orders on the sales floor and over the phone 3.
Complete rental agreements as required 4. Prospect for new business
by telemarketing and distributing print materialsShowroom
andBackroomareas:1. Refurbish merchandise to like new condition 2.
Keep showroom, backroom, and all store areas neat, clean and
organized,including vacuuming, dusting, and handling household
cleaning materialsRequired Education and Experience• Must be at
least 19 years of age• High school diploma or GED• 1 – 2 years of
customer service experience (sales and collections experience is a
plus)• Valid state driver's license and good driving
recordPreferencesIdeally, a candidate for a Rent-A-Center CUSTOMER
ACCOUNT REPRESENTATIVE is:• Friendly, with exceptional
communication skills• Dynamic, with an outgoing personality and a
desire to learn• Customer service oriented• Seeking a career, not
just a jobCompetencies1. Drive & Tenacity/ Resilience 2. Teamwork &
Collaboration 3. Customer ServiceSupervisory ResponsibilitiesThis
position has no supervisory responsibilities.Physical DemandsThe
physical demands described here are representative of those that
must be met by a coworker tosuccessfully perform the essential
functions of this job. While performing the duties of this job,
thecoworker is regularly required to talk and hear. This position
is very active and requires standing,walking, bending, kneeling,
stooping, crouching, crawling, and climbing all day. The coworker
mustfrequently lift and/or move (push/pull) heavy items and
merchandise. Specific vision abilities requiredby this job include
close vision, distance vision, color vision, peripheral vision,
depth perception andability to adjust focus.Expected Hours of
WorkThis is a full-time position (approximately 38 – 40 hours), and
days and hours of work are Mondaythrough Saturday, store open to
close hours.This job description is not intended to be
all-inclusive. Employee may perform other related duties as needed
tomeet the ongoing needs of the organization.
Keywords: ECLIPSE RTO, LLC, Tustin , Customer Account Representative -Rent A Center- Tu, Hospitality & Tourism , Tustin, California
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