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Customer Service Advisor - Tustin, CA

Company: The Goodyear Tire and Rubbber Company
Location: Tustin
Posted on: January 8, 2022

Job Description:


Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Just Tires, we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working team players who can deliver results. Just Tires is a Goodyear company.If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!


As an Automotive Guest Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but not be limited to:

  • Help drive and reach sales goals throughguestinteractions including tire and service sales
  • Buildguestrelationships and ensureguestsatisfaction through understanding their needs
  • Understand andbe able to describeallwarranties,advertising,and promotion of products and services
  • Take responsibilityforguestinteractionsfrominitial experience through completed service, includingchecking in, scheduling appointment, accuratelyestimatingtime requirements, and checkingout.
  • Make recommendations toguests based on manufacturing recommendations
  • Promote self-developmentbyutilizingCompanyprovided training tools
  • Maintain a clean and safe work andguestarea
  • Perform a variety of manual tasks for extended periods of time, which may includelight and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
    Basic Qualifications:
    • Priorguestservice experience
    • Valid driver's license
    • Must be at least 18 yearsof age
    • No relocation is being offered for this position
    • Candidates must be legally authorized to work in the U.S.without company sponsorship now or in the future
      Preferred Qualifications:
      • HighSchoolDiploma or GED
      • Previous AutomotiveGuestServiceexperience
      • Previous Tire Salesexperience
        Position Criteria:
        • Strong work ethic; independently motivated to produce results with limited influence from others
        • Hard worker, someone who worksdiligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
        • Ability to review, analyze, and interpret information, identify problems, and make decisions
        • Ability to read, understand, and follow procedures and guidelines
        • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
        • Commitmentto followingestablished safety policies and procedures.

Keywords: The Goodyear Tire and Rubbber Company, Tustin , Customer Service Advisor - Tustin, CA, Hospitality & Tourism , Tustin, California

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