Field Installer Lead

Company: SEB Professional
Location: Tustin
Posted on: November 23, 2021

Job Description:

Job Category: Installers

Requisition Number: FIELD001049

Posted: 2021-10-21

Schedule: Full-Time

Qualifications

Experience

1 year: Valid driver's license with no driving restrictions,
3 years: Prior experience working on espresso/coffee machines as a technician.

Description:

Field Service Team Lead

ABOUT SEB PROFESSIONAL NORTH AMERICA

You may not know, but our products are part of everyday life for everyone, even you. We're a small company that's big business. If you're looking to put your love of coffee to work, keep reading. We are SEB PROFESSIONAL North America, the leader in high-end automated coffee and espresso machines. You may know us better by our brands: Schaerer, WMF, and Wilbur Curtis. Chances are you may have used our products this morning at Dunkin Donuts, Starbucks, or Tim Hortons on your morning coffee run. And we just keep growing, which is why we are looking for people like you to join this team. If you're looking to solve problems and blaze trails in the coffee business, we would love to talk to you.

What you'll do:
Coordinates the day-to-day installation/reactive/preventative maintenance team (10-20 people per team) within assigned geography.
Manages any staff issues and, if needed, reports them to the project manager and human resources.
Reviews and approve time cards and ensures the team is logging time accurately.
Monitors overtime hours and approval.
Escalate any issues (site, machine, parts, others) to the Project Manager or directed.
Act as a mentor to less tenured technicians related to equipment activities, documentation, and customer service expectations.
Sets expectations and assign field support as needed to ensure the overall schedule is met for the region.
Provides coaching related to technical skills, documentation, and customer service expectations.
Uses tools available to share opportunities for improvement related to technician's performance against KPIs and service expectations.
Works with the project leader to ensure teams' travel is done efficiently and help with off-site storage rental facilities.
Ensures team has sufficient supplies to complete all work required.
Manages all inventory: machines, plumbing supplies, spare parts, service cards, pm kits, etc.
Performs quality checkups on installations and document issues for ongoing training requirements.
Expected minimum one store visit per day to review the quality of work.

In this role:

People who are successful at SEB PROFESSIONAL are driven, focused, and assertive, who have limited patience for the status quo. If this sounds like you, we would love to see you apply and learn more about you!

Do you have the following skills?
Proficiency with Microsoft Office
Prior experience with an espresso/coffee machine technical service provider.
Good communication skills
Good organization skills
Ability to lead teams and hold them accountable
Technically proficient
Valid driver's license with no driving restrictions.
Ability to travel100% - expense reimbursement for flights, car, hotel, and daily per diem

This job does have some physical demands as well. Can you:
Sitting for long periods at a desk
Standing
Extensive phone and computer use

Compensation & Benefits: What's in it for you?

SEB PROFESSIONAL North America provides a competitive compensation package including health and welfare benefits, paid time off and a retirement savings program.

What it's like to work here

At SEB PROFESSIONAL you have the autonomy to solve problems big and small. You may falter, but with the freedom to try comes the responsibility to course correct. Your big ideas, new thinking, and passion for coffee fuel millions of people as they take on their day. We roll up your sleeves, bringing joy to coffee drinkers everywhere. Here, it's not just a cup of coffee it is countless hands building, thinking, and creating that sparks passion around the world.

PI152224129

Keywords: SEB Professional, Tustin , Field Installer Lead, Hospitality & Tourism , Tustin, California