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Pacific Sales Customer Service Specialist

Company: Best Buy
Location: Tustin
Posted on: May 2, 2021

Job Description:

The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders, returns, and exchanges while following the Best Buy sales process.This role requires customer follow up, which will include working with the Order Management System (OMS) queue and alerts, performing escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. They partner with product process teams on inventory variance research, license plate accuracy, inspection, and at-risk inventory management.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key ResponsibilitiesHelps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Provides order and escalation support by answering customer calls, scheduling deliveries, making post-sale calls, addressing problems and concerns, processing system queues and alerts, and conducting report reconciliation.Processes sales transactions including new orders, returns and exchanges, releases, and more while following the Best Buy sales process.Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines.Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering, and more to ensure customers technology needs are met.Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools, and available resources.Basic QualificationsAbility to work successfully as part of a teamAble to multi-task in a fast-paced environmentAbility to work a flexible schedule including holidays, nights, and weekendsPreferred QualificationsHigh School Diploma or equivalentThree months of experience in retail, customer service, or related fields

Keywords: Best Buy, Tustin , Pacific Sales Customer Service Specialist, Hospitality & Tourism , Tustin, California

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