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Customer Service Representative

Company: Aerotek
Location: Tustin
Posted on: April 10, 2021

Job Description:

Growing Bio medical company is the city of Tustin is seeking experienced Customer Service Representatives to assist in maintaining the company's customer database. Job Description:Customer Service - Receive and process customers' orders - Resolve customer questions related to orders. - Receive and analyze customers' requests and correspond with customers to provide requested information. - Generate invoices and price quotes for customers. - Record details of inquiries, comments and complaints. - Manage customers' accounts and database of contact information. - Conduct inventory checks for customer. - Send confirmation of order to customer. - Process credit card purchases with QuickBooks and perform customer verifications. - Maintain records of customer interactions and transactions. - Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. - Assist in Returns and Replacements - Collaborate with the Accounting department for customer credit card charges, and customer "hold" accounts. Shipping - Analyzes transactions, corrects records, and adjusts errors. - Traces status of orders through Shipping Department. - Maintains excel spreadsheets for inventory control. - Executes monthly reports of sales, and inventory shipped out. - Prepare label, weigh, stamp, and ship products to customers (fulfillment) using FedEx, UPS, or other delivery company's. - Collaborate with Manufacturing Manager for shipping and inventory reports. - Searches company records under ZIP code, name, account number, computer printout, or requisition information.Top Skills Details:Customer Service ERPOrder ProcessingAdditional Skills & Qualifications:- BA Degree & 1-2 years of customer service in a manufacturing setting - no degree need 3 + years - Experience utilizing any CRM or ERP software - need to be comfortable enough to pick up an internal proprietary software ideally salesforce or Oracle - QuickBooks knowledge a huge plus - they need to have at least one specific software listed - Experience imputing 30-40 orders a day - Any industry experience a plus - Type 50 WPM (no test required)- Experience within logistics / inventory management a plusExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tustin , Customer Service Representative, Hospitality & Tourism , Tustin, California

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