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Project Coordinator Supervisor

Company: SEB Professional North America
Location: Tustin
Posted on: March 23, 2020

Job Description:

Description At SEB Professional, your big ideas, new thinking and passion for coffee fuel millions of people as they take on their day. We roll up our sleeves to bring joy to coffee drinkers everywhere. Here, it---s not just a cup of coffee, it is countless hands building, thinking, and creating that sparks passion around the world. Join us. SEB Professional North America is the market leader in automated coffee and espresso solutions. We operate under three brands; Schaerer, WMF, and Wilbur-Curtis, to support the commercial and non-commercial food-service industry, as well as the grocery and convenience retailing sectors among others. Our customers include Dunkin Donuts, Starbucks and Tim Hortons, to name a few. Our products can be found virtually anywhere coffee can be consumed out of the home. DUTIES & RESPONSIBILITES: Supervise a team of Key Account Project Coordinators to support the sales team in order entry, installations coordination, escalations, and resolutions. Responsible for hiring, training, mentoring and performance management of the individual and key account team performance (KPIs) Adhere to Sales Support SLA and performance objectives. Provide Daily/Weekly reporting to internal management and provide monthly reporting to key account customers. Identify and resolve project and/or system issues independently and follow through on corrective and preventative actions. Administer SEB Professional policies and procedures as they relate to safety, attendance, performance, and conduct. Perform additional duties and responsibilities as needed. Requirements QUALIFICATIONS: 2 or 4-year degree 1- 2 years of successfully supervising a team in a sales support environment Ability to thrive in an unstructured, rapidly-changing, high-pressure environment. Excellent verbal and written communication skills. Knowledge of MS Office required. Problem solving skills Strong teamwork and collaboration skills. Experience with customer account supervision 1-2 years of experience in a Sales Support role SAP experience preferred

Keywords: SEB Professional North America, Tustin , Project Coordinator Supervisor, Hospitality & Tourism , Tustin, California

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