PACE Enrollments Director

Company: LeadingAge Colorado
Location: San Diego
Posted on: June 2, 2025

Job Description:

San Diego's St. Paul's PACE program (Program of All-Inclusive Care for the Elderly).This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul's PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone.
This is Full-time onsite position in our Mission Valley Office. The typical schedule is Monday - Friday, 8:00AM - 4:30PM.Job Summary:Under the supervision of the VP of PACE Operations, the Enrollments Director
oversees enrollments staff at all St. Paul's PACE (SPP) sites ensuring monthly and annual
sales goals are achieved. The Enrollment Director will coach and motivate sales teams
and provide regular training in accordance with successful sales practices and management tools provided by SPSS. Ensures the enrollment process operates smoothly at all PACE sites working with all SPP teams including clinical staff and center directors. Accurately monitors performance of all steps of the sales process and reports trends on a monthly and annual basis to the VP of PACE Operations.Ensures SPSS/SPP policies and procedures are implemented by enrollment team and
that policies are maintained/updated per DHCS & CMS licensing. Arranges quarterly
audit packages for DHCS and manages all DHCS/CMS audit protocols. Manages hiring
and all aspects of employee management including Gallup training, engagement
requirements and annual reviews.Orients new employees and provides training. Orients new clinical staff on PACE enrollment practices and arranges/hosts internal in services on enrollment processes and marketing needs.Qualifications & Requirements:Education:

• A Bachelor's Degree in relation to health care or business management.
• PACE Enrollments Director must pass the DHCS Marketing exam within 120 days of employment.Experience:
  • 5 years of enrollments experience in health care plus 2 years of leadership
    experience.
  • Candidate will have a strong knowledge of the senior and non-profit
    industries.Skills and Knowledge:
    • Excellent knowledge of current sales techniques and practices, ability to train and
      motivate sales teams based on this knowledge.
    • Strong knowledge of PACE program resulting in completion of the PACE Marketing License and for implementation of policies.
    • Strong team player, able to motivate and encourage teams while maintaining
      healthy and well developed relationships.
    • Employee management knowledge such as evaluations, payroll, and setting
      schedules.
    • Strong mathematical ability, used for tracking sales trends, incentive planning and
      other reports utilizing excel. Accuracy is essential in this area. Ability to understand
      and discuss trends with Enrollment Process Facilitator and present to team.
    • Strong problem solving, strategic and critical thinking skills.
    • Excellent written and verbal communication skills
    • Working knowledge of Medicare and Medi-Cal as they relate to PACE programs.
    • Superior computer proficiency in word processing, excel, data entry, spreadsheet
      applications, Microsoft Outlook, and Customer Relationship Management (CRM)
      software. Expectation is that no word, excel, outlook training is required. Electronic
      health care systems training will be provided as needed.#ZRSt. Paul's Benefits:
      • Health, dental, vision, life
      • Same day pay available!
      • Flexible Vacation Time - 17 days!
      • Paid Sick Time
      • Education reimbursement - up to $3,000 a year!
      • Qualified Public Student Loan Forgiveness (PSLF) employer
      • 403(b) with match
      • Child care available
      • Employee referral bonuses
      • Upward mobility!You Make Us Who We Are!
        At St. Paul's Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self. You matter!
        St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.
        YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.
        
        To learn more about St. Paul's Senior Services, please visit www.stpaulseniors.org .
        St. Paul's Senior Services is an Equal Opportunity Employer
        #J-18808-Ljbffr

Keywords: LeadingAge Colorado, Tustin , PACE Enrollments Director, Executive , San Diego, California