Director of Patient Experience
Company: VirtualVocations
Location: Vista
Posted on: May 21, 2025
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Job Description:
A company is looking for a Director of Patient Experience &
Optimization.
Key Responsibilities
Lead the optimization roadmap for the Patient Experience contact
center, including AI deployment and outbound collections
strategy
Oversee system integration to enable CRM-like functionality and
real-time agent support
Manage cross-functional teams and vendor partnerships to enhance
revenue collection strategies and ensure compliance
Required Qualifications
Bachelor's degree in Business Administration or related field
preferred, with 7+ years of relevant experience
10+ years of management experience in a fast-paced, high-volume
managed care environment
In-depth knowledge of healthcare reimbursement, claims
adjudication, and the collections process
Proven ability to manage call center performance metrics and drive
customer satisfaction
Advanced proficiency in MS Excel and PowerPoint for reporting and
data analysis
Keywords: VirtualVocations, Tustin , Director of Patient Experience, Executive , Vista, California
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