Clinical Operations Manager - Care Management Services

Company: Vigilance Health Inc.
Location: Thousand Oaks
Posted on: May 16, 2025

Job Description:

Clinical Operations Manager - Care Management Services

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Location: Remote - Vigilance Health

About Us:
Vigilance Health is a population health management company dedicated to improving patient outcomes through proactive care coordination. We work closely with Federally Qualified Health Centers (FQHCs), providers, and partners to deliver impactful Chronic Care Management (CCM) and other value-based services. Our team is driven by our core values: We Have Fire, We Have Drive, We Are Partners, We Build Solutions, and We Are Coaches.

Role Overview:
As a Clinical Operations Manager overseeing Care Management Services, you will lead, manage, and hold your team accountable for delivering high-quality chronic care coordination. You will be responsible for implementing efficient workflows, driving productivity, ensuring quality assurance, and collaborating with partners to achieve clinical and operational excellence.

Key Responsibilities:

Lead, manage, and hold care management team members accountable for performance and outcomes.
Streamline and improve operational efficiencies for care management service lines.
Implement new service lines and workflows in collaboration with internal and external stakeholders.
Monitor team productivity and drive continuous improvement through data-driven decision-making.
Conduct quality assurance reviews to uphold clinical excellence.
Provide training, resources, and ongoing coaching to the care management team.
Improve patient connection rates using innovative tools and strategies.
Collaborate with the Partner Success & Growth Coordinator to support partner initiatives.
Attend partner meetings to ensure alignment and advocate for operational success.
Utilize the Team Performance Assessment Tool for weekly performance evaluations and accountability tracking.

Key Success Factors:

Strong leadership, accountability and team management.
Proven ability to enhance operational efficiency.
Commitment to quality assurance and continuous improvement.
Collaborative mindset with internal teams and external partners.
Innovative approach to problem-solving and patient engagement.
Dedication to team development through training and coaching.

Key Performance Indicators (KPIs):

Team accountability and goal achievement.
Workflow efficiency improvements.
Successful implementation of new care management service lines.
Productivity metrics tracking and enhancement.
Quality assurance performance improvements.
Increased patient connection and engagement rates.
Positive partner collaboration outcomes.

Core Values at Vigilance Health:

We Have Fire: Ambitious, hungry to achieve, and welcoming challenges.
We Have Drive: Perseverance, enthusiasm, competitiveness, and vigilance.
We Are Partners: Teamwork, ownership, and a service-oriented mindset.
We Build Solutions: Action-oriented, results-driven, and creative.
We Are Coaches: Encouraging, outgoing, and motivated.

Benefits & Perks

100% Remote Position - Work from the comfort of your home.
Comprehensive Health Coverage - Includes medical, dental, and vision insurance.
Life Insurance - Company-sponsored coverage with voluntary options available.
Paid Time Off (PTO) - Includes vacation and sick leave for work-
life balance.
Paid Holidays - Enjoy 9 company holidays off per year.
Career Development - Opportunities to grow with a leader in value-based care.
Supportive Team Environment - Collaborate with dedicated colleagues who care as much as you do.

Keywords: Vigilance Health Inc., Tustin , Clinical Operations Manager - Care Management Services, Executive , Thousand Oaks, California