Workforce Management Assistant Manager
Company: VirtualVocations
Location: Vista
Posted on: May 14, 2025
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Job Description:
A company is looking for an Assistant Manager Workforce
Management.
Key Responsibilities
Manage and direct workforce team members to meet goals through
hiring, performance management, and coaching
Analyze workforce metrics and trends to ensure optimal staffing and
scheduling
Prepare and present reports on forecasts and process
recommendations to management
Required Qualifications, Training, and Education
5+ years of related experience in workforce management or call
center operations
Experience with NICE CX One, IEX, or similar workforce management
tools
Two-year degree or equivalent experience; four-year degree
preferred in business or statistics
Advanced skills in Microsoft Office, particularly Excel
Experience in data visualization tools and dashboards
Keywords: VirtualVocations, Tustin , Workforce Management Assistant Manager, Executive , Vista, California
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