TustinRecruiter Since 2001
the smart solution for Tustin jobs

Customer Service Manager

Company: Orion Solutions Group
Location: Tustin
Posted on: November 18, 2022

Job Description:

Orion Solutions is working with a cutting edge, well-funded logistics tech startup, founded by tech and logistics industry leaders, to find an experienced Customer Service Manager. In this role you'll be responsible for building and leading a team of customer service representatives. You and your team will work closely between multiple departments to ensure industry-leading service.
What's Great About This Opportunity:

  • Full benefits
  • Energetic tech environment
  • Beautiful new offices in a prime location
  • Professional, positive, and supportive work environment
    Responsibilities:
    • Understand and communicate clients' requirements to the team of customer service representative
    • Proactively identify program exceptions, then troubleshoot and solve according to company guidelines
    • Ensure all IOPs and KPIs are allied with the SOP
    • Strategize and analyze performance with the logistics specialist to identify service failures and find solutions
    • Develop reports and ensure customer service satisfaction
    • Create documentation on peak demand and scheduling
    • Act as the first contact for customer matters
      Qualifications:
      • 3-5 years of customer service leadership
      • Experience in transportation or logistics required
      • Program or client management experience essential
      • Proficient in MS Office, data analytics and reporting
      • Ability to resolve conflicts and employee problems with a professional demeanor

Keywords: Orion Solutions Group, Tustin , Customer Service Manager, Executive , Tustin, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Tustin RSS job feeds