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Customer Service Manager

Company: Orion Solutions Group
Location: Tustin
Posted on: November 18, 2022

Job Description:

Orion Solutions is working with a cutting edge, well-funded logistics tech startup, founded by tech and logistics industry leaders, to find an experienced Customer Service Manager. In this role you'll be responsible for building and leading a team of customer service representatives. You and your team will work closely between multiple departments to ensure industry-leading service.
What's Great About This Opportunity:

  • Full benefits
  • Energetic tech environment
  • Beautiful new offices in a prime location
  • Professional, positive, and supportive work environment
    • Understand and communicate clients' requirements to the team of customer service representative
    • Proactively identify program exceptions, then troubleshoot and solve according to company guidelines
    • Ensure all IOPs and KPIs are allied with the SOP
    • Strategize and analyze performance with the logistics specialist to identify service failures and find solutions
    • Develop reports and ensure customer service satisfaction
    • Create documentation on peak demand and scheduling
    • Act as the first contact for customer matters
      • 3-5 years of customer service leadership
      • Experience in transportation or logistics required
      • Program or client management experience essential
      • Proficient in MS Office, data analytics and reporting
      • Ability to resolve conflicts and employee problems with a professional demeanor

Keywords: Orion Solutions Group, Tustin , Customer Service Manager, Executive , Tustin, California

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