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Preventative Maintenance Manager

Company: SEB Professional
Location: Tustin
Posted on: November 12, 2021

Job Description:

Preventative Maintenance ManagerABOUT SEB PROFESSIONAL NORTH AMERICAYou may not know, but our products are part of everyday life for everyone, even you. We're a small company that's big business. If you're looking to put your love of coffee to work, keep reading. We are SEB PROFESSIONAL North America, the leader in high-end automated coffee and espresso machines. You may know us better by our brands: Schaerer, WMF, and Wilbur Curtis. Chances are, you may have used our products this morning at Dunkin Donuts, Starbucks, or Tim Hortons on your morning coffee run. And we just keep growing, which is why we are looking for people like you to join this team. If you're looking to solve problems and blaze trails in the coffee business, we would love to talk to you. What you'll do:

Supervises and develops a team of agents to engage external service partners to effectively and timely schedule and execute preventative maintenance contracts.
Closely aligns with internal technicians planning and execution team to utilize internal and external resources in an optimal way (financially and timely).
Responsible for employee life cycle, including hiring, training, mentoring, and performance management of the individuals and team.
Ensures staff understand and comply with all preventative maintenance objectives, performance standards, and policies while inspiring and motivating team members to drive efficiencies and increase quality.
Accountable to manage PM schedules and PM parts inventory.
Aligns closely based on the forecast/demand in inventory and resources with the Director of Field Service (Capacity and execution by service vendors) and manager of internal technicians.
Provides weekly and monthly PM progress reports to internal management and external customers and ensures the costs meet expectations.
Attends and hosts regular preventative maintenance calls with customers and service vendors.
Follows up and builds relationships with service vendors to ensure PM maintenance is on track and identifies challenges.
Performs additional duties and responsibilities as needed.

In this role:People who are successful at SEB PROFESSIONAL are driven, focused, and assertive, who have limited patience for the status quo. If this sounds like you, we would love to see you apply and learn more about you!Do you have the following skills?

Two plus years of experience leading teams in a KPI-managed environment, driving consistency and teamwork.
3-5 years of experience in a customer service-focused position, constant assignment of roles within the team to ensure best possible staff utilization, KPI development and adherence, and workforce management.
Strong leadership skills demonstrated in either an individual contributor role where leadership skills were needed or in a supervisory position.
Routine success in deescalating customers in high-pressure environments. The ability to teach this skill is a plus!
Excellent problem resolution skills.
Excellent verbal and written communication skills.
Proficient with technology, software applications, especially MS Office programs and phone systems.
Ability to coach, train, motivate employees, and evaluate their performance.
Salesforce, SAP, or other ERP software is highly preferred.
High School Diploma or equivalent. Associates or Bachelor's degree preferred.
Must be available for intermittent overtime, weekend, and holiday work.

This job does have some physical demands as well. Can you:

Sitting for long periods at a desk
Extensive phone and computer use

Compensation & Benefits: What's in it for you?SEB PROFESSIONAL North America provides a competitive compensation package including health and welfare benefits, paid time off and a retirement savings program.What it's like to work hereAt SEB PROFESSIONAL you have the autonomy to solve problems big and small. You may falter, but with the freedom to try comes the responsibility to course correct. Your big ideas, new thinking and passion for coffee fuel millions of people as they take on their day. We roll up your sleeves, bringing joy to coffee drinkers everywhere. Here, it's not just a cup of coffee it is countless hands building, thinking, and creating that sparks passion around the world.PI152226667

Keywords: SEB Professional, Tustin , Preventative Maintenance Manager, Executive , Tustin, California

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