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IT Manager

Company: XP Power
Location: Tustin
Posted on: December 2, 2019

Job Description:

Position Summary:Position requires North America IT Manager to lead a geographically dispersed team. Aid with the design and implementation of functional and cost-efficient IT systems. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. Must have hands-on experience with technical projects and can leverage technology to meet organizational needs.
Key Responsibilities:

  • Manage the day to day operations of the IT Systems, Networks and IT Team relating to the North American business, including both Main and Regional facilities, with the minimum of supervision
  • Lead & ensure compliance with the Global Cyber Security policies for the North American organization
  • Contribute to and implement new security measures, controls and systems to protect the organization against cyber threats
  • Take responsibility to ensure maximum availability of computer systems throughout the North American Organization
  • Lead the technical administration of the core business systems within use in the North American business.
  • Oversee and facilitate timely response to all support requests for users based North America, both directly and indirectly
  • Oversee and drive the IT ticket database and produce monthly reports to line managers where required
  • Maintain relationships and negotiate with external IT support and service suppliers
  • Keep abreast of technology developments and attend relevant training and seminars
  • Advise the Company of opportunities for technological improvements that would increase business efficiency or reduce costs
  • Plan and implement new systems and system developments to meet the business needs as appropriate
  • Help control IT Costs and improve efficiency of IT systems within North America.
  • Recruitment, management, training and motivation of IT staff within North America
  • Ensure continuous skill development for all members of IT Staff
  • Work to the standards set in the Global Disaster Recovery plans and test schedules as they relate to information systems
  • Improve the flow of information and knowledge within the regional IT team and within the Company
  • Ensure that all regional documentation and procedures are included in XP's quality procedures and IT FAQ db's and those procedures are adhered to
    Personal Skills
    • Strong communicator. Able to clearly and effectively interact with all levels of the business
    • Strong technical knowledge and fault-finding skills. Able to improvise and overcome unexpected problems where they occur.
    • Customer service driven. Focused on providing the best support experience for internal customers
    • Other duties may be assigned
      Benefits:
      • 100% Employer Paid Medical, Dental and Vision Insurance for Full-time Employees
      • Annual Profit Sharing Bonus (Percentage dependent on company profitability)
      • Company 401(k) Match
      • Paid Time Off (Accrual starts at 3 weeks per year and increase to 4 weeks during the 3rd year and 5 weeks during the 5th year)
      • Company Paid Holidays (11 day per year)
      • Paid Time for Volunteer Work (up to 8 hours per year)
      • Employer Paid Supplemental Short-Term Disability Insurance (salary continuation up to 66 2/3%)
      • Veterinary Pet Insurance
      • Free Snacks (at most locations)
      • Company social events held throughout the year
      • A friendly culture that where people collaborate and strive for excellence

Keywords: XP Power, Tustin , IT Manager, Executive , Tustin, California

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