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Technical Writer

Company: Snap-On Tools
Location: Tustin
Posted on: November 18, 2022

Job Description:

Overview
AutoCrib is the leader in industrial vending technology. We design and create all of the software and hardware in-house to help manage inventory for our customers. Our industry is vast; customers range from manufacturing to government to retail to data centers. We are a growing company that is looking for candidates who are looking for a challenge. AutoCrib is big enough to provide the resources you need, but small enough to still feel like a family. Our culture is work hard, play hard. We believe in giving employees autonomy to make their own decisions and actively help them with their career path. Our benefits include health-care, 401k, life insurance, and PTO.
Candidate will create operating instructions, how-to manuals, troubleshooting guides, and "frequently asked questions" pages to help customers self-serve with ease. Additionally, the candidate will maintain these pages to keep our customer current on exciting changes, new software features, and hardware design improvements. Candidate may also work with Product Owner(s) and Technical Support Staff to improve the end-user experience through clear documentation and how-to videos. If you are self-motivated to learn the customer experience to find ways to make it easier through self-service, then we want you to apply!
Responsibilities
--- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.--- Write user-friendly content that meets the needs of the target audience and sets our users up for success with ease.--- Evaluate current content and develop innovative approaches for improvement.--- Revise troubleshooting documents and improve Support Portal to make customers want to self-serve.--- Organize, write, and maintain supporting documents for products. --- Use photographs, drawings, diagrams, videos, and charts that increase users' understanding.--- Determine the needs of end users of technical documentation.--- Standardize content across all customer platforms and resources.--- Maintain the customer Webstore.
Qualifications
--- 2-4 years of experience as an effective technical writer--- Excellent written and verbal communication skills--- Strong technical understanding--- Proven ability to quickly learn and understand complex topics--- Innovative thinker who is positive, proactive, and readily embraces change--- Ability to articulate technical information to non-technical--- Must be detail-oriented and self-motivated--- Must be a team player, organized and have good interpersonal skills
Preferred Skills--- Proficient with use of Microsoft Office software--- Experience using XML tools to create documentation--- Basic computer hardware knowledge, i.e., USB, VGA, video resolution--- Basic Windows OS (Windows 7, Windows 10) knowledge--- Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Keywords: Snap-On Tools, Tustin , Technical Writer, Engineering , Tustin, California

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