Patient Service Rep - Ear, Nose & Throat (E.N.T.) - Los Angeles, CA
Company: Msccn
Location: Los Angeles
Posted on: April 4, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers . If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. Job Description The Patient Service Rep is responsible for
positive patient relations, accurate telephone communication,
appointment scheduling, patient registration, payment and
co-payment collection and overall providing outstanding customer
service to patients through the intake of calls and ability to
navigate services throughout Cedars Sinai Medical Network. This
position also performs routine duties associated with the
collection and maintenance of current patient demographics and
insurance information. Job Duties and Responsibilities: Provides
outstanding customer service through the successful intake,
prioritizing, and resolution of calls and patient needs for a
multi-specialty team. Greets patients and assist with resolving
patient issues or raising patients issues. Check-in and out
patients and collect co-payments/give receipts/reconcile payments.
Verifies that patient demographic and insurance data are accurate
in CS-Link. Schedules appointments, complete patient registration,
collect patient payments and provides a high standard of patient
service. Assists with the management of physician schedules and
finds opportunities for improvement. Handle patient/provider
correspondence as instructed. Process and track referrals and
authorizations for various insurance types. Manages patient care
flow and assist with monitoring CS-Link message pools and standard
work. Monitors and assess their own workflow to find opportunities
for improvement. Explains policies, procedures, or services to
patients using administrative knowledge Participates in daily
huddles and staff meetings. Promotes and practice infection
prevention standards and all department policies and procedures
Qualifications Education: High school diploma or GED preferred.
Experience: Two (2) years of experience working as a Patient
Service Rep in an outpatient medical office setting preferred
Minimum Salary 24 Maximum Salary 33
Keywords: Msccn, Tustin , Patient Service Rep - Ear, Nose & Throat (E.N.T.) - Los Angeles, CA, Customer Service & Call Center , Los Angeles, California
