Customer Service
Company: Freshpoint
Location: Hacienda Heights
Posted on: January 27, 2026
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Job Description:
JOB SUMMARY This is a sales support position responsible for
providing direct support to all sales colleagues and customers. As
a Customer Service Representative, the goal is to assist and help
resolve all customer needs as quickly and accurately as possible.
This colleague plays a vital role in supporting customer needs and
fostering strong relationships with clients. This position involves
assisting customers with inquiries, resolving concerns, and
providing tailored product or service recommendations specific to
the specialty sales sector. RESPONSIBILITIES As the first point of
contact, the Customer Service Representative is responsible for
delivering exceptional service while maintaining professionalism
and ensuring client satisfaction. This role requires effective
communication, problem-solving abilities, and a keen understanding
of customer needs. The representative collaborates closely with
sales teams, departments, and distribution partners to coordinate
processes and maximize sales opportunities. Handles simple requests
and administrative job duties of the department such as key pick-up
requests, transportation and routing regarding delivery questions,
processes will-call orders, provide customers with invoice copies,
processes credit requests, maintains call list, order edit reports
and supports new customer onboarding. Answers general incoming
phone calls, answer concerns and needs by communicating regularly
with all customers, interdepartmental staff and sales colleagues.
Develops a comprehensive understanding of the organization’s
products and services and utilizes this knowledge to support
customer needs. Participates in ongoing training and development
opportunities to build customer service skills and enhance
performance. Embraces training and development opportunities to
build skills and enhance performance. Stays adaptable in a dynamic,
customer-focused environment to meet changing demands. Performs
other duties as directed by management. EDUCATION High school
diploma or equivalent. EXPERIENCE 1 year prior outside foodservice
sales coordination or customer support experience Preferred:
Previous call center experience SKILLS Strong verbal and written
communication skills and the ability to present information clearly
and professionally. Able to work in a fast pace environment Problem
solving proficiency: Resourcefulness in finding solutions and
managing challenges Attention to detail and ability to manage
multiple tasks simultaneously. Resilience in handling changing
priorities or unexpected situations Ability to sit and work at a PC
for extended periods Basic computer skills, including proficiency
in common office applications. Proactive in contributing to
personal growth and organizational success. By applying, you
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Keywords: Freshpoint, Tustin , Customer Service, Customer Service & Call Center , Hacienda Heights, California
