Customer Service Representative - Dog Dayz of California
Company: Destination Pet LLC
Location: Oceanside
Posted on: January 23, 2026
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Job Description:
Job Description Job Description Welcome to Destination Pet. We
are One Pack- a united team working together to elevate the love
and lives of pet families. Our pet-obsessed professionals create a
connected care network of trustworthy partners who bring creative
innovation every day. We are revolutionizing the pet industry. Join
us! We're sniffing out our next Customer Service Representative at
Dog Dayz of CA —someone who can make every client feel like a VIP
(Very Important Pet-parent). Are you part concierge, part chaos
coordinator, and fluent in both human and hound? If you love pets
*and* people—and can juggle phones, customers, and the occasional
muddy paw print—this is your moment. At Destination Pet, we’re not
just another Pet/Vet care center—we’re a community that lives to
elevate the love and lives of pet families. Since 2016, we’ve been
serving up best-in-show care from coast to coast with day care,
boarding, grooming, training, veterinary services, and more.
Whether its belly rubs or brushing, our goal is simple: make pets
feel at home and their humans feel at ease. Perks & Pay: Part-time
health, mental health, and telehealth benefits Pay starts at
$16.90/hour DOE tips Reporting To: General Manager What You Should
Know: You’ll be on your feet often—standing, walking, climbing
stairs, wrangling leashes. Must be able to lift 40 lbs (bags of
food, pet crates, sleepy bulldogs—you know). Availability on
evenings, weekends, and holidays required (pets don’t take days
off). Exposure to cleaning supplies, pet hair, and, ahem,
“accidents” is part of the gig. What You’ll Be Doing (Besides Being
the Friendly Face Everyone Remembers): Welcoming pet parents and
their furry VIPs like they just walked into a 5-star resort (but
with more shedding). Answering phones with a smile in your voice
and multi-tasking like a pro. Touring new clients through the
facility and selling the services that keep tails wagging. Ensuring
up-to-date vaccinations are on file—because safety first. Managing
check-ins and check-outs with efficiency and a personal touch (and
the occasional treat). Handling cash, cards, and balancing the
end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism— even
when it’s clearly the cat’s fault. Escorting pet guests to and from
their enclosures with the care of a concierge and the patience of a
preschool teacher. Keeping the lobby clean, welcoming, and ready
for first impressions and sweet reunions. Jumping in to support
other team members whenever needed. We’re all in this together.
Other duties as assigned. What You Bring to the Table: You’re a
people-person and a pet-person. Previous experience in customer
service or retail? Heck yes. You’ve got solid communication
chops—phone, in-person, email, you name it. Multi-line phones and
computer systems don’t scare you. You're cool under pressure and
know how to keep things professional (even when someone’s
barking—and we don’t mean the dog). You solve problems faster than
a lab chasing a tennis ball. High school diploma or equivalent
required. 1 year of customer service experience preferred. If
you’ve got the charm of a customer service pro and the heart of a
dog mom (or dad), grab a name tag—we’re saving you a spot.
Destination Pet LLC affords equal employment opportunities to
employees and applicants without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, genetic
information, age, disability or any other characteristic protected
by federal, state or local law. Equal Opportunity Employer
Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors
to make our employment website and application process accessible
to all users and applicants. In doing so, we provide reasonable
accommodations to applicants with disabilities. If you have a
disability and require a reasonable accommodation or assistance
completing the application process, please contact a member of our
recruitment team. At Destination Pet, we're all about creating a
workplace that's bursting with diversity and inclusivity. We don't
play favorites or judge folks based on skin color, religion,
gender, age, disability, or any other protected characteristics.
Our hiring decisions are solely based on what you can bring to the
team. So, we're throwing the door wide open for all like-minded
candidates who believe in celebrating and honoring diversity and
inclusion. Ready to join our pack?
Keywords: Destination Pet LLC, Tustin , Customer Service Representative - Dog Dayz of California, Customer Service & Call Center , Oceanside, California
