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Loan Adjuster I, Collections

Company: SchoolsFirst Federal Credit Union
Location: Tustin
Posted on: February 24, 2019

Job Description:

Position Summary:

As part of our Collections team, collects on loans made by the Credit Union where timely payments are not being received. Contacts Members to identify the true cause of non-payment and provides a personalized solution to each Member. Also, performs a wide range of servicing duties relating to Credit Union loans.

Essential Job Functions:

  • Collects on delinquent accounts using phone calls and letters to Members, while supporting the credit union mission of delivering World Class Personal Service.
  • Performs file maintenance of delinquent accounts to reflect collection activities. Processes adjustments to Member loans as needed, including but not limited to, due date changes, reversals, opening/closing lines of credit, closing negative accounts, and payment plan maintenance. Research and processes credit bureau disputes.
  • Recommends delinquent accounts for work out loans, deferments, repossession and charge-off. Skip traces and performs asset searches.
  • Arranges terms of re-payment and follow-up collection of delinquent accounts, including short term loan extensions and re-ages as appropriate for each Members' circumstances.
  • Also follows up on asset seizures, lien sales and impound notices.


    High School Diploma or G.E.D. required.


    0 to 1 year of related experience.

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

    Keywords: SchoolsFirst Federal Credit Union, Tustin , Loan Adjuster I, Collections, Accounting, Auditing , Tustin, California

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