Operations Manager
Company: Veterans Village of San Diego
Location: San Diego
Posted on: April 1, 2026
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Job Description:
Description Title: Operations Manager Department: Cohen Veterans
Clinic Reports to: Clinic Director FLSA Status: Full-time, Exempt
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Job Summary: The Operations Manager is a key member of the Cohen
Clinic. He/she will report to the Senior Operations Manager.
Essential Duties and Responsibilities: Ensures that the Clinic
follows VVSD’s policies and procedures regarding fiscal operations
Works as the liaison between the Clinic and the Chief Financial
Officer Manages the Clinic’s fiscal operations (i.e., budgeting,
accounts receivables and payables, reconciliations, financial
reporting, etc.) Works with the Intake Coordinator and Clinic
Director to coordinate the managed care billing process, managing
local relationships with 3rd party insurance and ensuring that the
Clinic is in compliance with contractual and reimbursement policies
Works with the Clinic Director to coordinate the credentialing of
each clinician (CAQH) for 3rd party insurance Maintains and
monitors all financial records to ensure accuracy, completeness of
data and compliance with state and federal rules and regulations
Assists clients with billing-related matters; assisting clients
and/or staff in resolving insurance-related problems Establishes
policies and procedures regarding risk management and business
continuity Collaborates with clinic staff and the Cohen Veterans
Network around financial data collection, trend analysis, research,
reporting, etc. Qualifications Qualifications: Bachelor’s degree or
demonstrated progress toward a bachelor’s from accredited college
or university with at least 5 years of relevant experience At least
5 years of experience working with 3rd-party payers, coding,
billing, posting, and adjudication of claims At least 3 years of
experience collecting, analyzing and reporting financial data
Demonstrated knowledge about the appropriate and effective use of
protected health information, the Health Insurance Portability and
Accountability Act of 1996 and the Health Information Technology
for Economic and Clinical Health Act. Excellent customer service
Must been able to work independently or as part of a team,
anticipate problems and generate solutions and demonstrate
flexibility and sensitivity when engaging with staff and clients
Excellent written and oral communication skills; ability to digest
and distill complex subjects into clear messages Demonstrated
success establishing relationships with customers, members of the
community, the Board, and team members at all levels of an
organization. Demonstrated ability to leverage the strengths of
diverse teams (both internal and external), coach, mentor, and hold
team accountable to achieve results. Proven capacity to listen
actively and synthesize multiple pieces of disparate information
into a coherent vision that aligns with the organization’s strategy
and move it to successful operationalization. Ability to juggle
multiple opportunities to drive results on several important
projects simultaneously. Physical Requirements: Ability to bend and
lift light objects Ability to sit for extended periods of time
while viewing a computer monitor Dexterity of hands and fingers to
operate a computer keyboard Capable of hearing and speaking to
exchange information Seeing to read reports and data Ability to
speak English Ability to work in a noisy, busy environment
Keywords: Veterans Village of San Diego, Tustin , Operations Manager, Accounting, Auditing , San Diego, California
