Financial CSR - Client Service Representative

Company: VCA
Location: Tustin
Posted on: November 16, 2020

Job Description:

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.**If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:**https://www.myworkday.com/vca/d/inst/1$9925/9925$90266.htmldVCA Orange County Veterinary Specialists is a well-respected, 24-hour emergency/multi-specialty practice in Tustin, California.We are looking for someone who has the ability to work directly with our clients. Someone who has worked in the front office as well as in the back office would be best. As a financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. Must have previous experience in an animal hospital and it would be a plus to have knowledge of veterinary terminology. You will also be entering charges of hospitalized patients and providing those pet parents over the phone with a financial update.ESSENTIAL FUNCTIONS:--- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms--- Scheduling and confirming appointments--- Placing outbound calls for follow-ups and reaching out to prospective clients--- Presenting and explaining fees, including processing payments--- Creating and presenting treatment plans based on the doctor's recommendations.--- Answering questions regarding services and cost--- Managing medical records, charts, reports and correspondenceQUALIFICATIONS:--- At least one year of proven past experience helping clients in an animal hospital setting--- High School Diploma/GED or equivalent--- Excellent listening and communication skills--- Compassion for pets and people-as well as awareness and understanding of others' reactions--- Proven decision-making skills to choose the most appropriate course of action--- The ability to integrate new information into problem-solving--- Proficiency in Microsoft Office--- Willingness to work non-traditional hours, including nights, weekends and holidays--- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteBENEFITS:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We're always looking for top notch talent to join the VCA family!

Keywords: VCA, Tustin , Financial CSR - Client Service Representative, Accounting, Auditing , Tustin, California